What are the responsibilities and job description for the Plumbing Sales/Service Technician position at Eco Home Solutions Inc?
WHO WE ARE
Eco Home Solutions, Inc. DBA Crossville Heating and Cooling, Inc. is a family owned, rapidly growing home solutions company! We understand that our greatest asset is our team. We are on the search for top notch talent to join our phenomenal team. If you are looking to showcase your skills and be a part of a collaborative and professional team, Eco Home Solutions, Inc. DBA Crossville Heating and Cooling, Inc. is the place for you!
WHAT WE'RE LOOKING FOR
We are always seeking candidates to join our team with the following qualities:
Loyal - Be a promoter and protector of the company in word and deed including social media, customer interaction, and interaction with co-workers.
- Dependable - Be punctual, show good attendance, complete goals as expected, and take pride in quality work.
- Motivated - Be eager to satisfy customers, complete job tasks, take on new challenges and processes, and show professional growth.
- Professional - Be perceived in all ways professional including speech, dress, and driving in all settings.
Customer Priority - Be a customer activist. Our customers will always come first. Processes and feedback can always be altered, but make sure the customer is taken care of!
WHAT WE OFFER
Great Work Environment!
- Competitive Wages
- Weekly Pay
- Medical, Dental, and Vision Plans
- 401k - With Company Match
- Paid Vacation Days as well as unpaid Personal and Sick Days
- Company training and EPA exam preparation
- Company Uniforms
Company Vehicle
FUNCTIONAL ROLE
As a Plumbing Sales/Service Technician you are responsible for general labor and Plumbing service, maintenance, and repair.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Create a positive customer experience by completing calls correctly the first time with quality and care to applicable codes and to company standards to avoid refunds and recalls ensuring customer satisfaction.
- Adjust, repair, replace sewage and sump pumps.
- Communicate the benefits of Memberships.
- Complete all required documentation on services, collect, record, and deliver fees to designated office administration.
- Consistently provide accurate True Transparency pricing.
- Cut, thread, assemble and install pipes; connect valves; caulk joints; and test finished job by allowing water to flow through correctly.
- Perform a thorough and accurate plumbing inspection including Health & Safety Checklist and communicate findings to the customer in a written option sheet.
- Perform all plumbing service and replacements to applicable codes.
- Repair of drain, sewer, and water lines.
- When issues are identified, prepare a detailed finding report with pictures to discuss with the customer, present repair options to include cost using the options sheet.
- Ensure assigned company vehicle is kept clean
- Perform any other duty that may be directed by management.
QUALIFICATIONS
- Mechanical aptitude
- Good customer relations and interpersonal skills
- Excellent organizational and time management skills
- A “self-starter” attitude and be able to accomplish tasks in a timely manner
- Great oral and written communication skills
- Ability to stay on task with minimal to no supervision
- Responsible for the daily preparation of the parts and tools for each day’s activities
- Valid Driver License
- Ability to Pass a drug screen and/or background check
- Ability to write and read English language
- Strong ability to operate under all weather conditions
- Ability to climb, stoop, balance, crouch, crawl, and/or kneel continually
EDUCATION AND/OR EXPERIENCE
- Experience preferred in maintenance, troubleshooting and correcting diverse plumbing service issues.
- A High School diploma or general education degree (GED) required.
A valid driver's license, and approved to drive by Company's insurance carrier.
