Sales/Service Manager

Job Description

Job Description

WHO WE AREEco Home Solutions, Inc. DBA [Crossville Heating and Cooling, Inc.] is a family owned, rapidly growing home solutions company! We understand that our greatest asset is our team.We are on the search for top notch talent to join our phenomenal team. If you are looking to showcase your skills and be a part of a collaborative and professional team, Eco Home Solutions, Inc. is the place for you!

WHAT WE'RE LOOKING FORWe are always seeking candidates to join our team with the following qualities :

• Loyal - Be a promoter and protector of the company in word and deed including social media, customer interaction, and interaction with co-workers.

Dependable - Be punctual, show good attendance, complete goals as expected, and take pride in quality work.

Motivated - Be eager to satisfy customers, complete job tasks, take on new challenges and processes, and show professional growth.

Professional - Be perceived in all ways professional including speech, dress, and driving in all settings.

Customer Priority - Be a customer activist. Our customers will always come first. Processes and feedback can always be altered, but make sure the customer is taken care of!

FUNCTIONAL ROLEAs the Sales / Service Manager for the HVAC division you will be a key leadership role responsible for driving sales growth and developing a professional HVAC Sales and Service team. This position involves overseeing daily operations, coaching the sales team, and collaborating with upper management to establish goals and strategies for success. The ideal candidate will have a proven track record in sales management and a passion for developing people in a fast-paced environment.

ESSENTIAL DUTIES & RESPONSIBILITIES

Collaborate with the Chief Sales Officer to establish and recommend departmental goals.

Oversee daily activities of the Sales and Service division to meet goals and client expectations.

Drive and coach the sales team through proper sales processes, training, and support.

Perform sales activities alongside sales team members.

Assist in the day-to-day operations of the service department, including customer care and technician development.

Manage personnel and develop strong teams in both sales and service.

Review progress throughout the division and enforce proper sales processes

Debrief tech sales calls and develop better sales skills and presentations.

Conduct in-field and in-office training on sales and customer relations.

Drive the membership program through training and action.

Coach, encourage, and hold the service team accountable for customer care.

Assist upper management with additional tasks as needed.

Develop specific plans to ensure revenue growth.

Implement new strategies to improve both the sales and service divisions.

Meet regularly with various teams to coordinate efforts and ensure stable sales results.

Accurately forecast annual, quarterly, and monthly revenue streams.

Coordinate company resources to ensure efficient sales results.

Execute the company's sales policies, best practices, and procedures.

Assist sales personnel in establishing rapport with decision-makers.

Collaborate with the Chief Sales Officer to develop sales strategies to improve market share.

Help educate the sales team through training programs on new equipment sales and services.

QUALIFICATIONS

Excellent customer relations and interpersonal skills

Excellent organizational and time management skills

Excellent verbal and written communication

Strong attention to detail

A “self-starter” attitude and be able to accomplish tasks in a timely manner

Maintain a friendly demeanor towards customers and work well with diverse personalities

Exhibits strong technical knowledge, problem solving, and troubleshooting skills

Ability to read and understand technical specifications, construction plans and contract requirements

Broad understanding of HVAC and Plumbing

Ability to Pass a drug screen and / or background check

Ability to write and read English language

Strong ability to operate under all weather conditions

Ability to climb, stoop, balance, crouch, crawl, and / or kneel continually

EDUCATION AND / OR EXPERIENCE

2 or more years of HVAC Residential Service experience.

3 years of Sales Manager experience.

Valid Driver's License.

Good driving record (No DWI's within the past 5 years).

Clean criminal background (No felonies within the past 7 years).

Strong troubleshooting skills.

Exceptional communication and sales ability.

Ability to work in a high-paced environment.

WHAT WE OFFER

Great Work Environment!

Competitive Wages

Weekly Pay

Medical, Dental, and Vision Plans

401k - With Company Match

Paid Vacation Days as well as unpaid Personal and Sick Days

Company training