What are the responsibilities and job description for the Operations Manager position at Eco Pest Control?
Operations Manager - Drive Sales and Customer Satisfaction!
About Eco Pest Control
We're a family-owned pest control company that's been exceeding customer expectations since 2018. Our mission is to create peace of mind for our customers, and it shows – we have over 1,200 5-star reviews on Google and a 95% customer retention rate! We achieve these results because we invest in our employees by offering competitive pay, comprehensive benefits (including health insurance, a 401(k) with company match, and 3 weeks of paid time off!), and opportunities for growth.
Job Summary:
We're seeking a driven and experienced Operations Manager to lead our team and drive sales growth. You'll be responsible for overseeing all aspects of our pest control operations, working with service manager, ensuring exceptional customer service, and implementing effective sales strategies to expand our customer base.
Key Responsibilities:
- Team Leadership: Along with the service manager lead, motivate, and mentor a team of pest control technicians. Provide ongoing training and support to ensure high-quality service delivery and adherence to company standards.
- Sales & Marketing: Develop and execute sales strategies to acquire new customers and increase revenue. Train technicians on sales techniques and upselling services. Oversee marketing efforts to generate leads (online advertising, community outreach, etc.).
- Operational Management: Develop and implement pest control strategies tailored to specific environments and pest types. Conduct thorough inspections to identify infestations.
- Customer Relations: Build and maintain strong relationships with customers. Address concerns and ensure high levels of satisfaction.
- Treatment Implementation: Oversee the safe and effective application of pest control methods, complying with all industry regulations.
- Regulatory Compliance: Stay up-to-date with all relevant regulations and ensure compliance.
- Documentation and Reporting: Maintain accurate records of pest control activities and prepare reports.
- Quality Assurance: Conduct quality inspections and implement improvements to maintain high service standards.
Qualifications:
- Proven management experience in the pest control or a related service industry.
- Demonstrated success in building and leading sales teams.
- Strong leadership, communication, and interpersonal skills.
- Experience with lead generation, customer acquisition, and sales performance tracking.
- Knowledge of pest control techniques, regulations, and safety standards.
- Valid driver's license and clean driving record.
Working Conditions:
- This role involves working outdoors and in various environments.
- Flexible working hours may be required.
Salary and Benefits:
- Competitive salary starting at $90,000 - $110,000 (commensurate with experience)
- Comprehensive health insurance, 401(k) with company match, 3 weeks paid time off
- Bonus potential up to 5% of branch profits based on performance
- Opportunities for professional development and advancement
Job Type: Full-time
Pay: $90,000.00 - $110,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: Hybrid remote in Henrico, VA 23233
Salary : $90,000 - $110,000
