What are the responsibilities and job description for the Dispatcher - HIRING URGENTLY! position at Eco Plumbers, Electricians, and HVAC Technicians?
WE INVEST IN YOU – At Eco Plumbers, Electricians, and HVAC Technicians we hire winning attitudes and train for success!
Eco is a growing, full-service residential plumbing company located in Hilliard, Ohio. Locally owned and operated, and BBB accredited with an A rating since 2007, our team provides homeowners in central Ohio with 5-star residential plumbing services and eco-friendly products, all delivered through a proven, customer-focused service system. With thousands of positive online reviews, The Eco Plumbers has enjoyed double-digit growth for the past 5 years and continues to be engaged in exciting and aggressive growth plans. Our culture is built on working hard as a team, and when we win, we take time to celebrate and give back to the community.
- Paid Holidays with no on-call; Paid Vacation; Paid Birthday off
- Medical, Dental and Vision insurance offered
- Supplemental insurance offered
- 401k with company match at 4% (eligible at 6 months)
- Paid training, on-going instruction and coaching
- Employee appreciation activities and events
- Hourly and extra incentive programs
- Fully stocked trucks and field support
- Uniforms and health shots
- Tool assistance program and opportunity for a boot allowance
PTO and Insurance benefits start after only 90 days.
THE OPPORTUNITY:
Join our growing team at Eco as an experienced Dispatcher! We're looking for candidates with a minimum of 2 years of dispatching and customer service experience. If you're driven by customer satisfaction and seeking an opportunity to grow your skills, this role is for you!
Job Description:
As a Dispatcher, you will communicate with every department, constantly flowing information as quickly and accurately as possible to support our technicians and set them up for success.
Shifts Available:
8:00 AM - 5:00 PM, Mon - Fri
RESPONSIBILITIES
- Audits jobs to ensure key dispatch functions are taking place
- Executes Rebooks and Prebooks identified by sales coordinators
- Manages 8-12 and 12-4 appointment updates when the threat of missing a window is in play
- Communicate with our clients on the technician arrivals and or status of appointments
- Second to Customer Coordinator in taking care of the wintheday email box
- Provide excellent customer service to our clients and exceptional support to our field staff
- Organize and forecast jobs to be able to plan for optimal outcomes
- Helps Sales Coordinators where needed
- Fills in for Sales Coordinator during breaks & time off
- Learns Sales Coordinator role to step into position when one comes open
- Assists in the special order process when needed
- A strong ability to prioritize and an analytical mindset
- Adaptability, equanimity (pressure performer), and critical thinking skills
- Extreme attention to detail and accuracy
- A self-motivated individual who enjoys winning as a team
- Willingness to learn entry-level plumbing terminology to make decisions better
- Enjoys a busy environment
- Excellent communication skills
- Offers are contingent upon passing a pre-employment background check and drug screening
#ECO2
At Eco Plumbers, Electricians, and HVAC Technicians, you'll work with a great team that takes pride in "Saving the day, protecting the future" for its clients. We respect the talents each individual brings to the company to help us reach our common goals, and we have fun getting there!
