What are the responsibilities and job description for the Service Manager position at Eco Plumbers, Electricians, and HVAC Technicians?
JOB SUMMARY
As a residential service manager, you will lead your team in performing residential electrical, HVAC, or plumbing services and help their clients feel informed and confident in their investment, with a focus on education.
RESPONSIBILITIES
- Manage team schedule and meet ongoing customer demands
- Monitor the performance of field technicians and advise them on how they can improve
- Show technicians how to establish customer rapport to ensure the highest levels of satisfaction
- Set expectations for each service, including safety and code requirements
- Ensure jobs are properly staged; coordinate and inspect equipment, plan and results
- Conduct and schedule training to ensure on-time, high-quality service
- Monitor the performance of Service Technicians and advise them on how to improve
- Promote enthusiasm & brand loyalty during huddles, team meetings, and 1:1’s
- Adhere to the company’s plan for resolving customer complaints quickly and favorably
- Analyze and control job expenses to meet the budget
- Knowledgeable of all company policies and guarantees
- Maintain the integrity of the brand promise
QUALIFICATIONS
- Proven track record in HVAC management, with supervisory experience
- Knowledge of Electric, HVAC and/or Plumbing code, both state and local, is required
- Good presentation skills; able to convey confident and decisive messages
- Multitasker who enjoys working in the field with diverse teams on varied projects
- Detail-oriented and highly organized with exceptional follow-through abilities
- Passionate about our company and loves the brand
- Offers are contingent upon passing a pre-employment background check and drug screening.
COMMUNICATION & TASKS
Host the mandatory team meeting
Prepare daily huddle numbers for reporting
Document any disciplinary action activities and terminations
Review time cards for accuracy and report discrepancies
Approve time off and maintain capacity planning
Report truck damages, broken equipment, and supply shortages to the warehouse
Actively participate in the hiring, onboarding, and training of new hires
TRAINING AND CERTIFICATIONS
Service System Certified
OSHA Safety
“Grow or Die” is a core value at Eco, and with that comes the opportunity and sometimes the requirement to travel for training. Employees must be able to attend out-of-state training courses to meet their required certifications.
