What are the responsibilities and job description for the Guest Service Representative position at Eco Properties LLC?
Guest Service Representative/Front desk agent
Location: Holiday Inn 434 Chestnut St downtown Chattanooga
Job Description:
As a Hotel Front Desk Associate, you will be the first point of contact for our guests and play a crucial role in creating a welcoming and efficient experience. You will manage check-ins and check-outs, assist with guest inquiries, and provide outstanding customer service to ensure a memorable stay.
Key Responsibilities:
Greet guests with a warm, friendly, and professional attitude upon arrival.
Manage guest check-ins and check-outs promptly and accurately.
Handle guest reservations, changes, and cancellations with ease.
Answer phone calls and respond to inquiries, offering hotel information and assistance.
Assist guests with special requests, such as room upgrades, amenities, or local recommendations.
Maintain an organized and efficient front desk, ensuring all guest information is handled with confidentiality.
Address guest complaints or concerns in a professional and timely manner, escalating to management as necessary.
Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs.
Perform cashiering duties, including processing payments, issuing receipts, and managing cash and credit transactions.
Ensure the front desk area is clean, neat, and welcoming at all times.
Qualifications:
High school diploma or equivalent; college degree preferred.
Previous experience in customer service or hospitality is a plus.
Strong communication skills and a friendly, approachable demeanor.
Basic computer skills and the ability to learn hotel management software.
Ability to handle stressful situations calmly and professionally.
Excellent organizational skills and attention to detail.
Availability to work various shifts, including evenings, weekends, and holidays.
Bilingual skills are a plus but not required.
What We Offer:
Competitive pay with opportunities for growth and advancement.
Employee discounts on hotel stays.
A supportive, team-oriented work environment.
Training and development opportunities to advance your career in hospitality.
