What are the responsibilities and job description for the Customer Service Representative position at Eco Sure Insurance?
We are looking for an enthusiastic Customer Service Representative to join our team at EcoSure Insurance. In this role, you will serve as a vital communication link between our company and our clients, addressing inquiries, guiding them through our insurance offerings, and ensuring a seamless customer experience. A proactive attitude and excellent communication skills are essential for success in this role.
Responsibilities
Responsibilities
- Handle incoming customer calls, emails, and chat messages while maintaining a high level of professionalism
- Provide customers with accurate information regarding our insurance products, services, and claims process
- Resolve customer issues and complaints effectively and efficiently through active listening and problem-solving
- Document customer interactions accurately in our CRM for tracking and follow-up purposes
- Educate clients on policy details, coverage options, and potential upgrades to meet their needs
- Collaborate with other departments to ensure customer issues are resolved efficiently
- Maintain knowledge of current insurance regulations and company policies to provide accurate guidance
- High school diploma or equivalent; relevant experience in customer service or insurance is a plus
- Previous experience as a customer service representative or in a similar role
- Exceptional communication skills, both verbal and written
- Ability to handle high-pressure situations and manage conflict with poise
- Familiarity with CRM systems and basic computer proficiency
- Strong focus on customer satisfaction and empathy towards clients' needs
- Ability to work flexible hours, including weekends if required
