Online Booking Assistant

We are seeking an enthusiastic Online Booking Assistant to join our team and contribute to our mission of providing exceptional service to our clients. In this role, you will be responsible for managing the online booking system, ensuring that all appointments and reservations are accurately scheduled and confirmed. You will work closely with clients and team members to streamline the booking process, address inquiries, and maintain a high level of customer satisfaction. This position requires strong communication skills, attention to detail, and a proactive approach to problem-solving.

Responsibilities

• Manage and maintain the online booking system to ensure accuracy and efficiency
• Confirm bookings and appointments with clients via email and phone
• Address client inquiries related to the booking process in a timely manner
• Assist in updating and improving booking policies and procedures
• Collaborate with team members to optimize the scheduling process
• Monitor and resolve any issues that arise in the booking system
• Provide administrative support related to booking documentation and reporting
  
  
  

Requirements

• High school diploma or equivalent; additional certification in administration is a plus
• Proven experience in an administrative or booking role is preferred
• Strong organizational skills with keen attention to detail
• Excellent written and verbal communication skills
• Proficiency in using online booking software and Microsoft Office Suite
• Ability to work independently and manage time effectively
• Strong problem-solving skills and a customer-oriented mindset