What are the responsibilities and job description for the Online Booking Assistant position at Eco Sure Insurance?
This position is ideal for individuals who thrive in a fast-paced environment and possess strong organizational skills. You will interact with clients via email and our online platform, ensuring that all booking inquiries are handled promptly and accurately. Your role will involve not only confirming reservations but also addressing customer concerns and providing them with the best options based on their needs. You will collaborate closely with our insurance agents to ensure seamless communication and an optimal booking process. The ideal candidate will have a passion for customer service, with a focus on delivering timely and efficient assistance, while maintaining a professional demeanor at all times.
Responsibilities
Responsibilities
- Manage and respond to online booking inquiries in a timely manner
- Confirm and process online bookings for insurance services as instructed by agents
- Provide clients with information regarding policy options and assist them in making informed decisions
- Maintain up-to-date knowledge of all insurance products and offerings to effectively assist clients
- Coordinate with insurance agents to ensure accurate and efficient processing of bookings
- Handle customer concerns and complaints professionally, providing resolutions where possible
- Track and report on booking metrics and client feedback to enhance service delivery
- Proven experience in customer service or a similar role
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Proficiency in using online booking systems and software applications
- Ability to multitask and manage time effectively in a fast-paced environment
- Friendly and professional demeanor with a passion for helping others
- Familiarity with insurance products and services is a plus
