What are the responsibilities and job description for the Customer Success Ambassador position at EcoEnclose?
EcoEnclose is a Colorado-based, fast-growing company specializing in earth-friendly shipping supplies for entrepreneurs and businesses nationwide.
Our mission is to make eCommerce a positive force for the environment by providing sustainable packaging solutions. We are seeking a friendly person to welcome our customers and provide an exceptional customer experience.
We value employees who embody our core values:
- We communicate clearly & directly
- We exude positivity
- We are leaders
- We are EcoAllys
- We strive for excellence
Key Responsibilities
- Build knowledge of our products and Sustainability Framework to assist customers with their needs
- Provide excellent customer service via emails, phone, and chat
- In-person: Welcome customers warmly, assist with pick-up orders, and provide an amazing experience
- Email: Respond promptly to customer inquiries and resolve issues efficiently
- Phone: Be a friendly and knowledgeable voice to customers, assist with questions, and transfer calls to other team members
- Process customer orders and cancellations
- Track customer feedback regarding product quality and order process
