What are the responsibilities and job description for the Customer Success Associate position at EcoEnclose?
EcoEnclose is a Colorado-based, fast-growing company that specializes in manufacturing and distributing earth-friendly shipping supplies for entrepreneurs and businesses across the country. Our mission is to make eCommerce a positive force for the environment.
Many of our customers are fast-growing brands in industries such as apparel, outdoor gear, natural and clean beauty, natural foods, eco home goods, art, and jewelry. Their products are often natural, organic, recycled, sustainable, fair trade, USA made, and they need our help shipping their products in a way that embodies their values. We want a teammate who is committed to the environment and passionate about the success of colleagues and customers.
About Us
We believe that eCommerce can be a powerful tool for good, and we're dedicated to helping our customers achieve their sustainability goals. That's why we offer a wide range of earth-friendly shipping supplies, from biodegradable packing peanuts to recyclable boxes.
Our Core Values
- We communicate clearly & directly
- We exude positivity
- We are leaders
- We are EcoAllys
- We strive for excellence
The Role
We're seeking a friendly and knowledgeable team member to welcome our customers to EcoEnclose. As a customer service representative, you will be the face of our company and play a critical role in delivering exceptional customer experiences.
Key Responsibilities
- Build knowledge of our company, products, and Sustainability Framework to provide expert advice to customers
- Provide excellent customer service via email, phone, chat, and in-person interactions
- Assist customers with order fulfillment, returns, and other issues
- Keep track of customer feedback and use it to improve our product offerings and services
- Collaborate with other teams to resolve complex customer issues
Requirements
- Excellent written and verbal communication skills
- Familiarity with G-suite products and ticketing systems
- Comfortable navigating technical issues and finding solutions
- Professional and positive attitude when working with customers and team members
- B2B customer success experience
- Shipping experience with UPS and USPS in an eCommerce context
What We Offer
We're committed to providing a supportive and inclusive work environment, with opportunities for growth and development. If you're passionate about sustainability and customer service, we'd love to hear from you!
How to Apply
If you're interested in this role, please send your resume and cover letter to frank@ecoenclose.com. In your cover letter, please answer the following questions:
- What in the job description above excites you the most?
- Can you tell us about an accomplishment you're most proud of?
- Are there any skills you bring to the table not listed in the description?
