What are the responsibilities and job description for the Senior Customer Success Specialist position at EcoEnclose?
EcoEnclose is a Colorado-based, fast-growing company that specializes in the manufacturing and distribution of earth-friendly shipping supplies for entrepreneurs and businesses across the country. Our mission is to accelerate the nation’s transition to sustainable packaging.
Our Customer Success team supports small to medium-sized businesses in reaching their sustainability and packaging goals. Many of our customers are fast-growing brands in industries such as apparel, outdoor gear, natural and clean beauty, natural foods, eco-home goods, art, and jewelry. Their products are often natural, organic, recycled, sustainable, fair trade, and USA-made, and they need our help shipping their products in a way that embodies their values. We want a teammate who is committed to the environment, prepared for a role at a fast-paced high-growth company, and passionate about the success of colleagues and customers.
Role responsibilities :
This role is a mix of sales support and customer success. Our Customer Success team manages a high volume of inquiries through a shared inbox and phone calls. Our customer base ranges from small Etsy sellers to some of the largest brands in the country, and we strive to deliver an exceptional customer experience to everyone we interact with. Customer inquiries range from sustainability questions to product & design support and logistics management.
This role will also serve a critical support function for our Sales team in providing a high level of customer service to key accounts. This role requires the ability to pivot quickly between tasks and balance multiple priorities simultaneously. We work to be an EcoAlly to all customers, finding creative solutions to meet their needs.
We are seeking a teammate with :
- Excellent written and verbal communication skills
- A self-starter! You enjoy solving complex problems and are proactive about anticipating customer needs
- Comfort in a growing and quickly changing environment
- Commitment to learning about and advancing sustainability in eCommerce
- Enthusiasm for supporting customers and investment in their success
- Strong organizational skills and comfort with balancing multiple priorities at once
- Comfortable navigating ticketing systems. Bonus if you’ve worked with Gorgias or BigCommerce!
- Bonus points for experience using Adobe Illustrator
- At least 3 years of customer-facing experience is required for this position
Salary Range : $57,000-$65,000 eligible for bonuses after 6 months of employment
IF YOU ARE INTERESTED , we’d love to hear from you! Please send a resume and cover letter to Frank@EcoEnclose.com. In your cover letter, answer each of the 3 questions below.
Salary : $57,000 - $65,000
