What are the responsibilities and job description for the FIELD OPERATIONS MANAGER position at Ecolab?

Join Ecolab's industry leading Pest Elimination team as a Field Operations Manager in the Baltimore, MD area.

As a Field Operations Manager, you will develop and lead a team of Service Specialists who provide pest detection, elimination and prevention solutions to restaurants, hospitals, hotels, retail stores, food and beverage plants, schools, nursing homes and other commercial establishments. Within the team, you will be responsible for leading district initial services, ensuring service excellence, pursuing sales opportunities, and performing quality assurance visits.

Additionally, you will be responsible for developing and maintaining key customer relations within your territory. You will participate in recruiting, selecting, coaching and the performance management process. Throughout your career, you will uphold Ecolab's culture and policies to foster a safe and respectful work environment ensuring Ecolab's protocols and procedures are followed.

Shift : Night Shift (Sunday night to Thursday night)

What's in it For You :

Competitive salary and benefits
Company vehicle
Access to best in class resources, tools, and technology
Grow your income as you drive district profitability

What You Will Do :

Lead a team of 8-10 Service Specialists responsible for day and night route management while ensuring service excellence and compliance with applicable regulations / laws

Effectively select, train, develop and coach service specialists with emphasis on customer retention, growing existing account add-on sales, and maintaining a high level of customer satisfaction

Take an active role in hiring, assessing, and developing associates to become the next leaders at Ecolab

Ensure your team of service specialists achieves their financial and service delivery goals

Pursue sales and new business opportunities

Coordinate initial services and maintain inventory and perform QA visits

Build and maintain customer relationships within the market

Be a champion of safety and ensure your team upholds strong safety practices and values

Minimum Qualifications :

Completed High School Diploma or GED

3 years of field support or service related industry experience

Demonstrate leadership potential

Ability to work overnight hours

Ability to lift and / or carry 50 pounds

Obtain state certification required per industry standards

Current and valid driver's license and acceptable Motor Vehicle Record

No Immigration Sponsorship available

Ecolab conducts a background check on all candidates who receive a job offer.

Due to federal contract requirements, this Pest Elimination position requires a drug test including THC for all candidates who receive a job offer

Preferred Qualifications :

Bachelor's Degree in process or completed

3 years supervisory or team leadership experience in a field support or service related industry

Proven record of meeting customer needs, quality service delivery and meeting business objectives

Exceptional communication and organization skills with aptitude to implement change initiatives

Good decision-making and problem-solving skills when handling challenging situations in a fast paced environment

Prior experience in value added sales and / or new account generation

Prior budget and P&L responsibilities

Bi-lingual

Annual or Hourly Compensation Range

The total Compensation range for this position is $75,000 - $110,000 which includes base pay and target incentive based on performance, per plan terms. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws.

Benefits

Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits.

If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com / working-here.

Potential Customer Requirements Notice

To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to :

Undergo additional background screens and / or drug / alcohol testing for customer credentialing.

Be fully vaccinated for COVID-19, including a booster if eligible, unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.

Americans with Disabilities Act (ADA)

Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.

Salary : $75,000 - $110,000

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