What are the responsibilities and job description for the Hotel Front Desk Agent Night Auditor position at Econo Lodge by Choice Hotels?
```Duties```
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information
- Provide information to guests about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and courteously
- Operate the phone system to answer incoming calls, take messages, and transfer calls to appropriate departments
- Assist with night audit duties, including reconciling accounts and preparing reports
- Maintain a clean and organized front desk area
```Requirements```
- Previous experience in a front desk or guest service role preferred
- Multilingual abilities are a plus, as we often have international guests
- Strong communication skills, both verbal and written
- Knowledge of hotel management systems is an asset
- Excellent phone etiquette and customer service skills
- Ability to handle difficult situations with patience and professionalism
- Attention to detail and ability to multitask in a fast-paced environment
- Flexibility to work night shifts as needed
We offer competitive pay rates and opportunities for career advancement within our hospitality organization. If you are a friendly and customer-oriented individual with a passion for providing exceptional guest experiences, we would love to hear from you. Please apply with your updated resume highlighting your relevant experience in the hospitality industry.
Job Types: Full-time, Part-time
Pay: $17.00 - $20.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 10 hour shift
- 4 hour shift
- 8 hour shift
- Evening shift
- Holidays
- Night shift
- Overnight shift
Work Location: In person
Salary : $17 - $20