What are the responsibilities and job description for the Night Shift(Graveyard) and Front Desk Clerk position at Econo Lodge Crestview?
DUTIES AND RESPONSIBILITIES:
- Welcome guests in a friendly, prompt and professional manner.
- Register guests, issue room keys, provide information on hotel services and room location.
- Answer phones in a prompt and courteous manner.
- Up-sell rooms where possible to maximize hotel revenue.
- Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
- Issue, control and release guest safe-deposit boxes.
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
- Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
- May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
- Promote team work and quality service through daily communications and coordination with other departments.
- Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
Job Types: Full-time, Part-time
Pay: From $14.00 per hour
Schedule:
- 8 hour shift
- Weekends as needed
Ability to Commute:
- Crestview, FL 32536 (Required)
Ability to Relocate:
- Crestview, FL 32536: Relocate before starting work (Required)
Work Location: In person
Salary : $14
