What are the responsibilities and job description for the Front Desk Agent/Night Auditor position at Econo Lodge Inn & Suites by Choice Hotels?
Job Overview
We are seeking a dedicated and detail-oriented Front Desk Clerk/Night Auditor to join our hospitality team. This role is essential in providing exceptional guest services and ensuring smooth operations during the night shift. The ideal candidate will possess strong customer service skills, a friendly demeanor, and the ability to multitask effectively in a fast-paced environment.
Duties
- Greet guests upon arrival and provide a warm welcome, ensuring a positive first impression.
- Manage check-in and check-out processes efficiently while maintaining accurate records.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy, ensuring high levels of guest satisfaction.
- Perform night audit duties, including balancing accounts, processing transactions, and preparing reports for management.
- Maintain the front desk area in an organized and welcoming manner.
- Utilize phone etiquette to manage incoming calls effectively and direct them to the appropriate departments.
- Assist with reservations and provide information about hotel amenities, services, and local attractions.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.
- Uphold security protocols to ensure the safety of guests and property during night hours.
Requirements
- Previous experience in front desk operations or customer service within the hospitality industry is preferred.
- Bilingual or multilingual abilities are a plus to enhance communication with diverse guests.
- Strong phone etiquette skills to manage calls professionally.
- Excellent interpersonal skills with a focus on guest relations and customer service excellence.
- Ability to work independently during night shifts while maintaining attention to detail.
- Familiarity with resort operations or night auditing processes is advantageous but not required.
- Must be able to handle multiple tasks simultaneously while remaining calm under pressure.
Join our team as a Front Desk Clerk/Night Auditor and contribute to creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: From $16.00 per hour
Expected hours: 32 per week
Schedule:
- Evening shift
- Night shift
- Overnight shift
Ability to Commute:
- Santa Fe, NM 87507 (Required)
Ability to Relocate:
- Santa Fe, NM 87507: Relocate before starting work (Required)
Work Location: In person
Salary : $16