Demo

Front Desk Agent (Evening/Night Shift)

Econo Lodge
Brunswick, GA Full Time
POSTED ON 1/25/2025
AVAILABLE BEFORE 3/24/2025

Job Summary
We are seeking a dedicated and personable Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment.

Responsibilities

  • Greet guests upon arrival with a warm and friendly demeanor.
  • Manage check-in and check-out processes efficiently.
  • Handle guest inquiries and provide information about hotel services and local attractions.
  • Maintain accurate records of guest information and reservations using hotel management software.
  • Process payments and manage billing inquiries.
  • Coordinate with housekeeping and maintenance teams to ensure guest satisfaction.
  • Conduct night audits as required, ensuring all financial transactions are accurate.
  • Address guest complaints or concerns promptly and professionally.
  • Uphold hotel policies and procedures while maintaining confidentiality of guest information.

Experience

  • Previous experience in a front desk or customer service role within the hospitality industry is preferred.
  • Familiarity with hotel management software is a plus.
  • Strong phone etiquette and proficiency in using phone systems.
  • Knowledge of hospitality management principles is beneficial.
  • Excellent communication skills, both verbal and written, with a focus on guest services.
  • Ability to work flexible hours, including nights, weekends, and holidays as needed.

Join our team as a Front Desk Agent where you can contribute to creating memorable experiences for our guests while developing your career in the hospitality industry!

Job Type: Full-time

Pay: $12.00 - $13.00 per hour

Expected hours: 40 per week

Schedule:

  • 8 hour shift
  • Evening shift
  • Every weekend
  • Night shift

Ability to Commute:

  • Brunswick, GA 31523 (Required)

Work Location: In person

Salary : $12 - $13

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