What are the responsibilities and job description for the Front Desk Agent (Evening/Night Shift) position at Econo Lodge?
Job Summary
We are seeking a dedicated and personable Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries and provide information about hotel services and local attractions.
- Maintain accurate records of guest information and reservations using hotel management software.
- Process payments and manage billing inquiries.
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction.
- Conduct night audits as required, ensuring all financial transactions are accurate.
- Address guest complaints or concerns promptly and professionally.
- Uphold hotel policies and procedures while maintaining confidentiality of guest information.
Experience
- Previous experience in a front desk or customer service role within the hospitality industry is preferred.
- Familiarity with hotel management software is a plus.
- Strong phone etiquette and proficiency in using phone systems.
- Knowledge of hospitality management principles is beneficial.
- Excellent communication skills, both verbal and written, with a focus on guest services.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
Join our team as a Front Desk Agent where you can contribute to creating memorable experiences for our guests while developing your career in the hospitality industry!
Job Type: Full-time
Pay: $12.00 - $13.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Evening shift
- Every weekend
- Night shift
Ability to Commute:
- Brunswick, GA 31523 (Required)
Work Location: In person
Salary : $12 - $13