What are the responsibilities and job description for the Front Desk Agent position at Econo Lodge?
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team at our esteemed hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. You will be responsible for managing guest check-ins and check-outs, and all hotel related duties. A passion for hospitality and a commitment to guest satisfaction are essential in this role.
Duties
- Greet guests upon arrival with a warm and welcoming demeanor.
- Manage the check-in and check-out process efficiently, ensuring accuracy in billing and reservations.
- Handle guest inquiries and provide information regarding hotel services, local attractions, and amenities.
- Maintain a clean and organized front desk area to enhance the guest experience.
- Address any guest complaints or concerns promptly and professionally to ensure satisfaction.
- Process phone calls with excellent phone etiquette, directing them as necessary.
- Collaborate with other hotel departments to ensure smooth operations and guest services.
- Assist in maintaining inventory of front desk supplies and equipment as needed.
Skills
- Strong customer service skills with a focus on guest relations.
- Previous experience in a hotel or resort environment is preferred.
- Proficient in front desk operations and familiar with hospitality management practices.
- Excellent phone etiquette and communication skills, both verbal and written.
- Ability to work well under pressure while maintaining attention to detail.
- A positive attitude, strong work ethic, and ability to work collaboratively within a team environment.
Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry!
Job Types: Full-time, Part-time
Pay: $14.00 - $15.00 per hour
Expected hours: 20 – 40 per week
Schedule:
- Day shift
- Evening shift
- Every weekend
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Overnight shift
Ability to Commute:
- Fredericksburg, VA 22401 (Required)
Work Location: In person
Salary : $14 - $15