What are the responsibilities and job description for the Hotel Front Desk Agent position at Econo Lodge?
Job Summary
We are seeking a dedicated and enthusiastic Front Desk Agent to join our team in providing exceptional guest experiences. As the first point of contact for our guests, you will play a crucial role in ensuring their stay is comfortable and enjoyable. Your responsibilities will include managing check-ins and check-outs, addressing guest inquiries, and maintaining a welcoming atmosphere at the front desk.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out processes efficiently and accurately.
- Handle reservations, cancellations, and modifications through our booking system.
- Provide information about hotel amenities, local attractions, and services available to guests.
- Address guest inquiries and resolve any issues or complaints promptly to ensure satisfaction.
- Maintain an organized front desk area, including managing phone calls and messages effectively.
- Assist with night audit duties as required, ensuring all financial transactions are accurately recorded.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms meet quality standards.
- Uphold hotel policies and procedures while maintaining confidentiality of guest information.
Skills
- Proven experience in front desk operations or guest services within the hospitality industry.
- Strong understanding of hospitality management principles and practices.
- Excellent communication skills with a focus on phone etiquette and guest relations.
- Bilingual abilities are a plus, enhancing communication with diverse guests.
- Familiarity with hotel management software is preferred but not mandatory.
- Ability to work collaboratively in a team environment while also being self-motivated.
- Strong organizational skills with attention to detail in managing multiple tasks simultaneously.
- A positive attitude and a passion for providing outstanding customer service in a resort or hotel setting.
Join us as we strive to create memorable experiences for our guests!
Job Type: Part-time
Pay: $11.00 - $13.00 per hour
Expected hours: 32 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
Ability to Commute:
- Holland, OH 43528 (Required)
Work Location: In person
Salary : $11 - $13
