Chief Operating Officer/Senior Vice President

Economic Mobility Pathways (EMPath) is a 200-year Boston-based nonprofit that transforms lives by partnering with families to move out of poverty and provides other organizations with the tools to do the same. 

As a leading nonprofit innovator that combines direct services, a global learning network, robust research, and advocacy, we offer a wide range of rewarding career opportunities. 

We are deeply committed to diversity, equity, and inclusion and believe that diverse perspectives and experiences are crucial to our mission of disrupting poverty.

Chief Operating Officer/Senior Vice President

Position Summary

In collaboration with the Chief Executive Officer and the executive team, the Chief Operating Officer/Senior Vice President (COO/SVP) will help to develop, implement, and articulate a strategic vision for the organization that focuses on strategic growth, especially in program reach and effectiveness. The COO/SVP oversees a portfolio that includes: 1) EMPath’s housing portfolio; 2) our innovative coaching programs; 3) Technology; 4) Facilities; and 5) Human Resources.

The COO/SVP reports to and serves as a trusted advisor to the CEO. The COO/SVP plays a critical leadership role at EMPath, driving operational excellence, compliance, strategic growth, and innovation across the organization. As a key member of the executive team, the COO/SVP oversees day-to-day operations, ensures the effective implementation of strategic initiatives, and cultivates a culture of collaboration, accountability, and continuous improvement. This position requires a strong operational leader with a deep commitment to EMPath’s mission, exceptional problem solving and crisis management skills, and the ability to manage complex operations in a dynamic, fast-paced environment.

The Role and Responsibilities

Strategic Leadership:

• Collaborate with the CEO and executive team to develop and execute the organization's strategic plan, ensuring alignment with EMPath's mission, vision, and values.
• Provide leadership in developing and implementing organizational goals, objectives, and performance metrics.
• Drive innovation and continuous improvement across all areas of operations to enhance program impact and organizational efficiency.

Operational Management:

• Oversee day-to-day operations, including program service-delivery, human resources, and technology, as well as the operational efficiency of EMPath's housing facilities to ensure safe, high-quality living environments for participants.
• Ensure compliance with safety regulations, housing standards, and building codes across all properties.
• Ensure that all operational functions are aligned with the organization's strategic goals and are effectively supporting program outcomes.
• Implement and manage effective systems, processes, and controls to ensure high-quality service delivery, compliance, and risk management.

Team Leadership and Program Development:

• Oversee Human Resources, building, leading and mentoring a high-performing, diverse team of senior leaders and staff, fostering a culture of collaboration, accountability, and professional growth.
• Drive the development and implementation of new programs and initiatives that advance EMPath’s mission and expand its impact.
• Leverage data and analytics to inform decision-making, enhance program effectiveness, and demonstrate impact to stakeholders.

Crisis Management:

• Develop and implement crisis management strategies and protocols to ensure the organization’s preparedness and resilience in the face of emergencies or unexpected challenges.
• Lead the organization’s response during crises, ensuring clear communication, swift decision-making, and effective coordination of resources.
• Conduct regular risk assessments and scenario planning to identify potential vulnerabilities and strengthen the organization’s ability to respond to various crises.

Qualifications:

• Proven experience (10 years) in a senior leadership role, preferably in the nonprofit sector, with a track record of success in operational management and strategic planning.
• Comprehensive working knowledge of organizational planning, organizational structure, budgeting, administrative operations, and fundraising, including operational performance metrics and financial reporting.
• Demonstrated ability to lead and inspire diverse teams, with a commitment to fostering an inclusive and equitable workplace.
• Excellent interpersonal and communication skills, with the ability to find common ground, build consensus/compromise, and strengthen collaboration among a wide range of diverse stakeholders.
• Strategic thinker with a track record of driving innovation and organizational growth.
• Strong organizational and analytical skills that reflect ability to perform and prioritize multiple tasks, and ability to manage multiple deadlines simultaneously.
• Ability to take initiative to identify and act on problems and lead by example.
• Deep commitment to EMPath’s mission and a passion for social justice, economic mobility, and racial equity.
• Bilingualism is a plus! 

How to Apply: Interested candidates should submit a resume and cover letter outlining their qualifications, interest, and salary requirements. Applications will be reviewed on a rolling basis until the position is filled.

Why EMPath?  

The meaningful work! The organization and your colleagues are committed to disrupting poverty and supporting families as they work towards their biggest goals.

Collaborative team environment! You’ll join a team that values teamwork, and shares knowledge and ideas – all working towards shared goals for elevating the good work of the organization and the participants in our programs.

Work-life balance: 4-day work week. Hybrid office environment: 3 days in-office in our Boston Seaport office, 1 day remote. 4 weeks of paid time off & 9 paid holidays. 

Benefits: Competitive salary, retirement planning and competitive healthcare benefits.

At EMPath, we are committed to creating an inclusive and supportive environment where all individuals feel valued and empowered. We strongly encourage people of color and individuals from diverse backgrounds to apply.

We are an EEO/AA/ADA/ADEA employer based in Boston, Massachusetts.

All offers of employment at EMPath are contingent upon clear results of a thorough background check.