What are the responsibilities and job description for the Customer Service Associate position at Economy Products & Solutions, Inc a division of...?
Job Responsibilities:
- Answers incoming customer calls in a prompt, friendly and professional manner
- Interface with customers by telephone, electronically or face-to-face
- Fulfill online web orders, as well as email orders
- Greet and wait on customers that come to our Will Call Center
- Order Entry; upsell when appropriate
- Perform data entry and administrative duties
- Assist in increasing sales and profitability for each account by suggesting new and complementary products and by participating in sales promotions.
- Optimize fill rates by providing substitutions for out-of-stock or discontinued items
- When necessary, escalate customer information, problems/needs, and requests to the customer service manager
- Perform additional functions assigned at the discretion of your Supervisor
- Commitment to EPS/imperial Dade safety policies and procedures
Requirements:
- Previous experience in customer service preferred
- Strong math aptitude
- Strong communications skills both verbal and written
- Excellent listening skills
- Attention to detail and quality of work
- Ability to prioritize and multitask
- Strong organizational skills
- Deadline and detail-oriented
- Ability to work independently and as a team
- Have a great work ethic and attitude
- Ability to sit in a chair for up to 7 hours per day
- High school diploma, GED, or equivalent
At Imperial Dade, we recognize and appreciate the hard work and dedication of our Team Members.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Vision insurance
Ability to Commute:
- Rochester, NY 14609 (Preferred)
Ability to Relocate:
- Rochester, NY 14609: Relocate before starting work (Preferred)
Work Location: In person
Salary : $20 - $22