What are the responsibilities and job description for the ServiceNow Lead position at Econvergence?
Job Details
Required Qualifications & Skills
Technical Skills
- 10 years of ServiceNow experience with at least 5 years on HRSD implementations
- Strong expertise in HRSD modules, including Case Management, Lifecycle Events, Employee Service Center, Knowledge Management, HR Integrations.
- Hands-on experience with HR tools like Workday, SAP SuccessFactors, or Oracle HCM integrations.
- Proficiency in ServiceNow APIs (REST/SOAP), Integration Hub, MID Server, and Scripted Web Services.
- Strong scripting skills in JavaScript, Glide APIs, and Flow Designer.
- Knowledge of HRSD security models, role-based access (RBAC), and data privacy laws.
- Experience in ServiceNow Performance Analytics & Reporting for HRSD.
Soft Skills & Experience
- Strong analytical and problem-solving skills, with the ability to troubleshoot HRSD and integration issues.
- Experience working in Agile or ITIL-based environments.
- Excellent communication and collaboration skills to interact with HR and IT stakeholders.
- ServiceNow Certified System Administrator (CSA) & Certified Implementation Specialist HRSD (CIS-HR)
- Lead and contribute to multiple end-to-end ServiceNow HRSD implementations, including designing and developing Case Management, Employee Service Center (ESC), Knowledge Management, and Lifecycle Events.
- Develop and configure HR service catalog items, HR workflows, and HR case flows based on business requirements.
- Create and manage HR services, HR templates, HR document management, and HR notifications.
- Customize and enhance HRSD functionalities while ensuring adherence to best practices
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
