What are the responsibilities and job description for the After Service Specialist position at Ecoplastic America Corporation?
We are seeking a detail oriented After Service Parts Specialist to join our team. The ideal candidate will be responsible for managing the inventory of service parts, ensuring timely availability for customer repairs and maintenance. This role requires strong organizational skills, excellent communication abilities, and a customer-focused mindset to support our after-sales service operations.
Key Responsibilities:
Inventory Management:
Maintain accurate inventory levels of service parts to ensure timely availability.
Monitor stock levels and reorder parts as necessary, coordinating with suppliers to ensure prompt delivery.
Conduct regular inventory audits to prevent stock discrepancies and manage inventory discrepancies effectively.
Order Processing:
Process customer orders for service parts, ensuring accuracy in order fulfillment.
Prepare and maintain documentation for incoming and outgoing parts, including shipping and receiving logs.
Coordinate with warehouse personnel to ensure efficient picking and packing of parts for shipment.
Customer Support:
Serve as the primary point of contact for customers regarding parts inquiries and order status.
Provide exceptional customer service by addressing customer concerns and resolving issues related to parts availability and delivery.
Collaborate with service technicians to identify parts requirements for repairs and maintenance.
