What are the responsibilities and job description for the Account Manager position at EcoShip?
About EcoShip
EcoShip is an e-commerce 3PL (think mini-Amazon) that helps brands grow while minimizing their environmental impact. We specialize in order fulfillment, shipping, and inventory management. Our team is committed to efficiency, accuracy, and sustainability.
EcoShip is dedicated to valuing everyone we interact with. Customers, employees, drivers, co-workers - every person is valuable and deserves to be treated as such.
We value people through:
- Excellence
- Honor
- Honesty
- Improvement
Role Overview
The Account Manager is the primary point of contact for EcoShip’s customers, ensuring they receive exceptional service and operational support. This role is responsible for guiding new customers through the onboarding process, maintaining strong relationships, and ensuring that orders are processed efficiently within service-level agreements (SLAs). Account Managers act as the "face" of EcoShip, translating customer needs into actionable requests for the operations and support teams.
This position is ideal for someone who thrives in a fast-paced, customer-centric environment, enjoys problem-solving, and is passionate about caring for others.
Key Responsibilities
- Serve as the primary liaison between customers and internal teams, ensuring a seamless customer experience.
- Provide proactive and generous support, building strong relationships with customers.
- Train customers on how to use EcoShip’s systems and processes efficiently.
- Conduct regular check-ins with customers (virtually or in person) to understand their evolving needs.
- Monitor order fulfillment, ensuring shipments meet SLA requirements (3-day turnaround).
- Quickly identify and resolve customer concerns, collaborating with internal teams to find solutions.
Onboarding & Growth
- Guide new customers through a structured onboarding process, ensuring a smooth transition.
- Identify opportunities for customer growth and recommend solutions that enhance their fulfillment strategy.
- Maintain strong customer engagement to encourage long-term partnerships and retention.
Operational Coordination & Communication
- Communicate customer needs, special requests, and project details to the warehouse team.
- Work closely with the Warehouse Manager to address operational challenges.
- Act as the voice of the customer internally, ensuring feedback (both positive and negative) is shared and used for continuous improvement.
- Keep internal teams informed about customer changes, priorities, and expectations.
What Makes You a Great Fit
- Strong interpersonal and communication skills with a customer-first mindset.
- Ability to manage multiple accounts and prioritize tasks effectively in a fast-paced environment.
- Experience in account management, customer service, logistics, or fulfillment (e-commerce experience is a plus).
- A problem-solving attitude with the ability to navigate challenges proactively.
- Comfortable working independently while collaborating across departments.
Why Join EcoShip?
- Work-life balance in a company that values efficiency and smart work over long hours.
- Opportunities for growth in a fast-scaling company where employees can develop their careers.
- Collaborative and mission-driven environment where your work directly contributes to a greener future.
If you’re excited about helping businesses grow while making a positive environmental impact, we’d love to hear from you!
Job Type: Part-time
Pay: $22.00 - $25.00 per hour
Expected hours: 20 – 30 per week
Work Location: In person
Salary : $22 - $25
