What are the responsibilities and job description for the Call Center Representative position at Ecoverse?
Job Overview
We are seeking a dedicated and professional Call Center Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure a positive experience for all callers. The ideal candidate will possess strong communication skills and a customer-focused attitude, especially in a medical office environment.
Duties
- Answer incoming calls promptly and professionally, adhering to established phone etiquette.
- Provide accurate information regarding services, appointments, and medical terminology to assist callers effectively.
- Manage customer inquiries with empathy and patience, ensuring a high level of customer satisfaction.
- Perform data entry tasks accurately while maintaining confidentiality of sensitive information.
- Collaborate with team members to address customer concerns and improve service delivery.
- Maintain detailed records of customer interactions and transactions in the system.
- Assist in scheduling appointments and follow-ups as necessary.
Skills
- Strong computer skills with proficiency in data entry and various software applications.
- Excellent verbal communication skills with the ability to convey information clearly and effectively.
- Experience in a medical office setting is preferred but not required.
- Demonstrated phone etiquette that reflects professionalism and courtesy.
- Previous experience in customer service roles is highly valued.
- Multilingual or bilingual abilities are a plus, enhancing communication with diverse clientele.
- Familiarity with medical terminology is beneficial for effective communication within the healthcare context.
Join us in providing outstanding service to our customers while developing your skills in a dynamic call center environment.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Weekends as needed
Work Location: In person
Salary : $16 - $18