Professional Services Technician - Water Treatment

Ecowater Systems LLC

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

Conducts general business support, including handling inquiries from external or internal customers, coordinating resolution of customer issues with internal departments, explaining products/services and billing procedures to customers, assisting customers in completing forms and gathering/recording information needed for proper transactions. Typically has 3-5 years of experience and works under broad supervision. Incumbents working in a call center environment should be matched to call center positions instead of this role. Match only non-exempt incumbents to this position.

Company Overview

Established in 1925, EcoWater Systems LLC is headquartered in Eagan, MN. The company has two manufacturing facilities and a test engineering facility in northern Mississippi. EcoWater has been owned by Marmon Holdings, Inc. since 1981, and today is one of six companies within their Water group. EcoWater is the world’s largest manufacturer of highly engineered, in-home water softening and drinking water solutions. In North America, there are four channels through which the company goes to market including a dealer business, a retail business, a wholesale/trade business, and an e-commerce/Direct-to-Consumer platform.

Marmon Holdings is a Berkshire Hathaway company, comprises 11 groups and more than 100 autonomous businesses with total annual revenue of $10 billion. Marmon’s 20,000-plus team members serve diverse industries and markets worldwide in over 20 countries. The 11 groups include Medical, Water, Foodservice Technologies, Retail Solutions, Transportation Products, Rail & Leasing, Electrical, Plumbing & Refrigeration, Metal Services, Industrial Products, & Crane Services.

General Overview

The EcoWater Systems Pro Services Team is responsible for providing multi-channel (phone, email, chat) technical services and support for residential water treatment systems. This team supports our dealer, wholesale and retail channels. A Pro Services Support Technician assists installers, servicers and end customers with product sizing, quotes and troubleshooting water softeners, filters, and reverse osmosis systems. The Pro Service Support Technician has a broad and in-depth knowledge of problem water and problem water solutions.

Overall Responsibilities

The list below highlights the essential job responsibilities but is not exhaustive.

• Provide remote (phone, email, chat) technical support and troubleshooting, system sizing, product quotes/pricing, and solutions to common problem water issues.

• Assist in trouble shooting Wi-fi connected systems.

• Track and alert and assist quality control of issues being reported from customers, dealers, and wholesalers.

• Assist quality control and product development with NEW products being developed. Troubleshoot, report, and follow up on any product concerns.

• Provide support for new technicians and customer service representatives.

• Assist in developing knowledge articles related to product support issues and resolutions.

Qualifications, Skills, Competencies

• 2 years water treatment installation and servicing experience preferred or

• 2 years technical support for in home services (HVAC, Plumbing, Electrical etc.)

• WQA Certification strongly preferred but not required.

• Ability to prioritize and solve problems

• Customer focus – ensures customer satisfaction

• Communication – shares information in an engaging, timely, proficient, and effective way.

• Achievement driver – uses hard work and drive to accomplish quality outcomes; results oriented.

• Strong computer skills

Work Environment

Must have the ability to work shifts between 7:30 am and 5:30 pm CST. Must be able to be in the office at least 3 days a week (Tuesday, Wednesday, and Thursday).

Pay Range:

20.80 - 31.20

We offer a comprehensive benefits package that may include medical, dental, vision, 401k matching, and more!

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.