Business Development Specialist

Job Title: Business Development Representative Company: EcoWater of Southern California Location: Vista, CA Overview:EcoWater of Southern California is committed to delivering exceptional water treatment solutions while fostering a workplace culture rooted in accountability, respect, and collaboration. As a Business Development Representative in our call center, you will play a crucial role in generating leads, building relationships with potential customers, and promoting EcoWater’s values. This position requires not only effective communication skills and a sales-driven mindset but also a strong commitment to how you show up and contribute to the team environment. Key Responsibilities: Lead Generation and Qualification:Proactively reach out to potential customers through phone calls and follow-up communications. Identify prospects’ needs, qualify leads, and ensure they align with EcoWater’s target customer profile. Take responsibility for maintaining accurate records of customer interactions and updating the CRM system to reflect customer status. Customer Engagement:Engage with prospects in a friendly and professional manner, building rapport and trust. Listen actively to understand their needs and tailor your approach to provide relevant solutions. Create a positive impression of EcoWater through every interaction, ensuring that each potential customer feels valued and respected. Appointment Setting:Schedule appointments for sales representatives with qualified leads, ensuring that appointments are tailored to the customers' interests and needs. Clearly communicate appointment details and expectations to both prospects and sales team members. Team Collaboration:Work closely with the sales and marketing teams to align on goals, messaging, and strategies. Share insights gathered from customer interactions to inform ongoing marketing and sales efforts. Participate in team meetings and brainstorming sessions to contribute ideas and strategies for improving lead generation and conversion rates. Performance Tracking:Monitor and report on your individual performance metrics, including call volume, conversion rates, and lead generation outcomes. Strive to meet or exceed performance targets while maintaining a focus on quality over quantity in customer interactions. Behavioral Expectations: Accountability and Responsibility:Take ownership of your actions and their impact on the team and potential customers. Ensure that your commitments are met, and follow through on tasks in a timely manner. Be honest and transparent in your communications, acknowledging when challenges arise and working collaboratively to find solutions. Positive Attitude and Growth Mindset:Approach each day with enthusiasm and a willingness to learn. Maintain a proactive and positive attitude, especially when facing challenges or setbacks. Embrace feedback and use it constructively to improve performance and develop professionally. Effective Communication:Use clear, respectful, and professional language in all customer interactions, whether via phone, email, or messaging platforms. Be mindful of your tone and choice of words, ensuring that your communication fosters a positive atmosphere. Team Spirit and Collaboration:Foster a collaborative environment by supporting your teammates and contributing to a positive workplace culture. Share successes and challenges openly with the team, promoting a culture of trust and mutual support. Impact on Team Dynamics:Be aware of how your behavior and attitude affect your colleagues and the overall team environment. Strive to contribute positively to team morale and productivity. Encourage and uplift your teammates, recognizing that everyone’s contributions are valuable to the team's success. Qualifications: Proven experience in a customer service, sales, or call center environment. Strong verbal communication and active listening skills, with the ability to build rapport quickly. Comfortable using CRM software and other communication tools to track leads and interactions. Positive, proactive mindset with the ability to handle objections and challenges effectively. Alignment with EcoWater’s mission and values, demonstrating a genuine passion for promoting our products and services. Job Type: Full-time Pay: $17.00 - $20.00 per hour Expected hours: 40 per week Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Compensation Package: Bonus opportunities Commission pay Schedule: 8 hour shift License/Certification: Driver's License (Preferred) Ability to Commute: Vista, CA 92081 (Required) Ability to Relocate: Vista, CA 92081: Relocate before starting work (Required) Work Location: In person