What are the responsibilities and job description for the Campus Director of Student Services position at ECPI University?
Campus Director of Student Services
This position will work at ECPI University’s Virginia Beach, VA campus located at 5555 Greenwich Road.
Transform your Career at ECPI University
Since 1966, the dedicated employees at ECPI University have helped students achieve their goals via practical training and career-focused education with over 50 Associates, Bachelor’s and Master’s Programs. Our culture is to prioritize our students’ success through the support of our dynamic team and industry focused curriculum. Visit www.ecpi.edu/employment to learn more about how you can help people improve their lives through education.
Position Summary
The Campus Director of Student Services is responsible for promoting student success including progression, retention, graduation and satisfaction. The Campus Director of Student Services will lead a team of Student Success Coordinators and work collaboratively with campus leadership to ensure strong and productive working relationships.
Responsibilities
- Supervise and motivate Student Success Coordinators, provide professional development opportunities and conduct annual performance evaluations.
- Identify and resolve student concerns.
- Facilitate tutoring services for students.
- Communicate regularly to current and withdrawn students on campus related news.
- Maintain accurate records on communications with students and student status changes.
- Confirm Academic Review Board (ARB) scheduling, document minutes, advocate on the student’s behalf, and ensure student understanding of and compliance with outcome of ARB.
- Contact former students and students on LOAs to facilitate their return to school.
- Other duties as assigned.
Qualifications Education/Experience
- Bachelor’s degree preferred.
- 2-3 years of experience as a Student Success Coordinator in an academic setting.
- Any equivalent combination of education, experience, and/or training.
Skills/Abilities
- Must be self-motivated, goal oriented and have a sense of urgency.
- Well-developed oral, written and telephone communication skills.
- Excellent organizational and analytical skills.
- Ability to work effectively under significant timeline pressure.
- Ability to work independently and with a team as well as with various constituents.
- Ability to multi-task in a fast paced work environment.
- Ability to create and maintain relationships and trust.
- Desire to help others achieve their goals.
- Excellent customer service skills; to include the ability to effectively follow up and follow through.
- Familiarity with student success and retention strategies preferred.
- Excellent computer skills and professional experience with Microsoft Word, Excel, Outlook, and PowerPoint.
- Experience with a database management software including customer relationship managers, reservation systems, financial tracking systems, etc.
Benefits of Employment
ECPI University provides a comprehensive benefits program designed to help our faculty and staff stay healthy, feel supported, and maintain a work/life balance. To learn more about benefits at ECPI University, click HERE.
Committed to excellence and innovation, ECPI University is proud to be an equal opportunity employer.
