What are the responsibilities and job description for the Customer Care Specialist position at ECR Software Corporation?
JOB SUMMARY / DESCRIPTION
The Customer Care Specialist is responsible for communicating with existing and prospective customers, and for processing orders when necessary.
RESPONSIBILITIES
- Answer inbound sales calls from individual customers and process orders in a timely manner.
- Accurately process orders per specified guidelines and policies.
- Provide support to the sales team for business transactions by assisting with comps, discounts, customer credits/returns, waivers, special orders, etc.
- Develop a high-level mastery of the ECRS product offerings and their various configurations.
- Promote and offer products and services by consulting on and evaluating customer needs.
- Meet and exceed individual quotas, team sales goals and all assigned performance metrics.
- Build excellent rapport and confidence with all customers while identifying their needs.
- Process or escalate customers' requests, changes of service, and billing arrangements.
- Process credit card payments.
- Follow up on customer inquiries by taking specific action in a timely manner.
- Enter customer data into various software programs.
- Thrive as a team player in a fast-paced, high-energy, change-oriented environment.
- Participate in training courses as needed.
- Perform other related duties and assignments as required.
- Handles payment cardholder data (on premises only).
QUALIFICATIONS
- 1 year of customer service or sales experience required (e.g. call center, retail, insurance, upselling, door to door).
- Ability to quickly gather and retain knowledge of the ECRS Product offerings.
- Logical problem-solving skills.
- Ability to prioritize and multitask.
- Proven oral and written communication skills.
- Solid understanding of computer basics (Windows, Excel, Word, Operating Systems, and the Internet).
ALL APPLICANTS MUST BE AUTHORIZED TO WORK IN THE UNITED STATES.
ABOUT ECRS:
ECRS is a fast-paced, progressive technology company with a wide range of opportunities for quality-oriented, career-minded individuals. Geographically situated in the heart of the Blue Ridge Mountains, ECRS offers the unique opportunity of a high-tech career in a resort college town setting. The ECRS family is made up of energetic, outgoing professionals who love what they do for a living. They are courteous, knowledgeable people who strive for excellence in everything they do. ECRS employees work together in dynamic teams to create, sell, install, and support our best-in-class retail automation solutions.
We believe that acceptance of diversity is a key reason as to why we're successful. All qualified applicants who can demonstrate integrity and competence will receive consideration for employment and advancement without regard to race, color, religion, gender, sexual orientation, disability, age, political affiliation, or national origin.
