What are the responsibilities and job description for the Customer Care Specialist position at ECR Software Corporation?
JOB SUMMARY / DESCRIPTION
The Customer Care Specialist serves as a strategic partner for our existing customers, dedicated to fostering strong relationships, addressing their needs through our products, and driving sales growth.
RESPONSIBILITIES
- Meet and exceed individual quotas, team sales goals and all assigned performance metrics.
- Answer inbound sales calls from individual customers and process orders in a timely manner.
- Follow up on customer inquiries through outbound calls or in the ECRS ticketing system.
- Accurately process orders per specified guidelines and policies.
- Provide support to the ECRS Sales Team for business transactions by assisting with comps, discounts, customer credits/returns, waivers, special orders, etc.
- Develop a high-level mastery of the ECRS product offerings and their various configurations.
- Build excellent rapport and confidence with customers while identifying their needs.
- Promote and offer products and services by consulting on and addressing customer needs.
- Process or escalate customers' requests, changes of service, and billing arrangements.
- Process credit card payments.
- Enter customer data into various software programs.
- Perform other related duties and assignments as required.
QUALIFICATIONS
- Associate's Degree in Business Administration or related field. Bachelor's Degree preferred.
- 1 year of customer service or sales experience required (e.g. call center, retail, insurance, upselling, door to door).
- Solid understanding of computer basics (Windows, Excel, Word, Operating Systems, and the Internet).
- Ability to quickly gather and retain knowledge of the ECRS Product offerings.
- Ability to prioritize and multitask in a fast-paced and high-pressure environment.
- Possess a high level of business professionalism with exceptional attention to detail.
- Friendly demeanor with ability to understand and empathize with customers' business needs.
- Act as a team player and foster collaboration.
- Proven oral and written communication skills.
- Logical problem-solving skills.
ALL APPLICANTS MUST BE AUTHORIZED TO WORK IN THE UNITED STATES.
ABOUT ECRS:
ECRS is a fast-paced, progressive technology company with a wide range of opportunities for quality-oriented, career-minded individuals. Geographically situated in the heart of the Blue Ridge Mountains, ECRS offers the unique opportunity of a high-tech career in a resort college town setting. The ECRS family is made up of energetic, outgoing professionals who love what they do for a living. They are courteous, knowledgeable people who strive for excellence in everything they do. ECRS employees work together in dynamic teams to create, sell, install, and support our best-in-class retail automation solutions.
We believe that acceptance of diversity is a key reason as to why we're successful. All qualified applicants who can demonstrate integrity and competence will receive consideration for employment and advancement without regard to race, color, religion, gender, sexual orientation, disability, age, political affiliation, or national origin.
