What are the responsibilities and job description for the Supply Chain EDI Specialist position at ECR Software Corporation?
JOB SUMMARY / DESCRIPTION
This person is responsible for managing set up, configuration, specialized support, consulting, and related technical processes associated with ECRS' retail Supply Chain services: Gateway, Universal Product Database, General Ledger, Purchase Order Worksheet, Passport API, and Computer Assisted Ordering (CAO).
RESPONSIBILITIES
- A go to expert on ECRS Supply Chain Management.
- Onboarding, installation, and configuration of Gateway and/or Computer Assisted Ordering (CAO) for new and existing customers.
- Providing answers to ECRS customers to basic support questions concerning ordering, receiving, and Gateway.
- Onboarding, management, and maintenance of Electronic Data Interchange partnership.
- Adherence to published best practices, policy, SLA (Service Level Agreement), and technical documentation.
- Assistance in creating internal and external documentation in coordination with the ECRS Knowledge Resources Team.
QUALIFICATIONS
- 1 years' experience with technical help desk procedure, customer service, retail operators.
- At least 6 months' working experience with some or all the required qualifications below.
- Basic knowledge in at least one or more of the following: installing, operating, testing, planning & configuring relevant technologies.
- Experience with ECRS' retail Supply Chain services: Gateway, Universal Product Database, General Ledger, Purchase Order Worksheet is a plus.
- Basic understanding of a retail environment & operations.
- Basic understanding of Electronic Data Interchange (EDI).
- Intermediate to advanced knowledge in hardware, Windows, and Linux operating systems.
- Intermediate to advanced root cause analysis and troubleshooting skills.
- Ability to learn, use, and troubleshoot retail software and related hardware.
- Strong work ethic, professional attitude, and team player.
- Strong written, telephone, and interpersonal communication skills.
- Strong organizational skills and ability to self-manage time efficiently.
- Display a high degree of emotional intelligence.
- Effective customer service skills, which includes a positive attitude, helpful customer interaction, and maintenance of ongoing customer relationship.
- Technical aptitude and a willingness for ongoing learning.
ALL APPLICANTS MUST BE AUTHORIZED TO WORK IN THE UNITED STATES.
ABOUT ECRS:
ECRS is a fast-paced, progressive technology company with a wide range of opportunities for quality-oriented, career-minded individuals. Geographically situated in the heart of the Blue Ridge Mountains, ECRS offers the unique opportunity of a high-tech career in a resort college town setting. The ECRS family is made up of energetic, outgoing professionals who love what they do for a living. They are courteous, knowledgeable people who strive for excellence in everything they do. ECRS employees work together in dynamic teams to create, sell, install, and support our best-in-class retail automation solutions.
We believe that acceptance of diversity is a key reason as to why we're successful. All qualified applicants who can demonstrate integrity and competence will receive consideration for employment and advancement without regard to race, color, religion, gender, sexual orientation, disability, age, political affiliation, or national origin.
