What are the responsibilities and job description for the Technical Writer position at ECR Software Corporation?
JOB SUMMARY / DESCRIPTION
The Technical Writer will create and maintain documentation for a wide variety of retail technology products. The primary content created in this position will include user-facing documentation such as help files, quick start guides, installation guides, and user manuals. Internal facing documentation will also fall under the responsibility of this position. The Technical Writer will work as part of a cross-functional team that includes other documentation specialists, interface designers, software developers, quality assurance technicians, and technical support analysts.
RESPONSIBILITIES
- Use and understand software and hardware products extensively to ensure documentation is accurate, comprehensive, and user-friendly.
- Develop and maintain usable documentation for a variety of products and services.
- Collaborate with other technical writers to produce and deliver usable content.
- Collaborate with quality assurance specialists, developers, and designers to understand the intricacies of the retail products and services.
- Test and improve the documentation over time so that it better accommodates users' informational needs.
QUALIFICATIONS
- Ability to produce high quality product documentation in an agile environment.
- Willingness to learn and understand unfamiliar technologies, and to articulate their use appropriately to users.
- Ability to explain complex technology in a simple and clear manner.
- Ability to critique one's own writing, as well as the writing of others.
- Ability to accept constructive criticism about one's own writing, and to improve output accordingly.
- Professional experience and/or academic training in technical writing is strongly preferred.
- Excellent written communication skills.
- Ability to prioritize and multitask.
ALL APPLICANTS MUST BE AUTHORIZED TO WORK IN THE UNITED STATES.
ABOUT ECRS:
ECRS is a fast-paced, progressive technology company with a wide range of opportunities for quality-oriented, career-minded individuals. Geographically situated in the heart of the Blue Ridge Mountains, ECRS offers the unique opportunity of a high-tech career in a resort college town setting. The ECRS family is made up of energetic, outgoing professionals who love what they do for a living. They are courteous, knowledgeable people who strive for excellence in everything they do. ECRS employees work together in dynamic teams to create, sell, install, and support our best-in-class retail automation solutions.
We believe that acceptance of diversity is a key reason as to why we're successful. All qualified applicants who can demonstrate integrity and competence will receive consideration for employment and advancement without regard to race, color, religion, gender, sexual orientation, disability, age, political affiliation, or national origin.
