What are the responsibilities and job description for the Customer Service Representative position at ECS Comfort Heating & Cooling?
Dispatcher/Customer Service Coordinator
About ECS Comfort Heating & Cooling
Serving Our CommunitySince 1988
When ECS Comfort Heating & Cooling first opened its doors in Hershey, Pennsylvania, in the fall of 1988, the idea of the company becoming what it is today was only a dream.
Our office, is searching for experienced Customer Service Representatives and Dispatchers to work as the primary liaison between our customers and our field staff and sales professionals. Their mission is to provide the highest level of service by building tremendous value through engaging and compelling employee and customer experiences.
They are responsible for the following:
- Maintaining high level of productivity.
- Managing incoming calls and customer service inquiries.
- Generating sales leads that develop into new customers.
- Identifying and assessing customers’ needs to achieve satisfaction.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer issues.
- Obtaining product knowledge so that you can answer questions.
- Processing orders, forms, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communication with colleagues as necessary.
- Ensure customer satisfaction and provide professional customer support.
The ideal Customer Service Representative must have:
- The ability to work Monday through Friday
- Excellent communication, organizational, and interpersonal skills.
- Ability to stay calm when customers are stressed or upset.
- An ambitious and competitive nature.
- Highly evolved customer service skills.
- A working knowledge of Microsoft office and computer savvy competence.
- 1 - 5 years of customer service experience
- Desire to achieve goals, both personal and professional
- Hard work ethic and willingness to work OT when necessary
- Strong team mentality
- Experience with Service Titan system is a bonus
Benefits include:
- Competitive salary with future bonus opportunities
- Medical, Vision and Dental Insurance
- Paid vacation and holidays
- 401K with employer match
- Short-term and Long-term disability
- Life Insurance
Job Type: Full-time
Salary: $18-$25 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Schedule:
- 8am to 4:30pm
- Day shift
- Monday to Friday and 1 ½ day Saturday a month
- Overtime
- Weekend availability for on call once a month
Ability to commute/relocate:
- Reliable commute to Palmyra, PA
- Dispatching: 3 years (Preferred)
- Service Coordinator: 3 years (Preferred)
- HVAC Industry: 1 year (Preferred)
Work Location: In person
#HP1O
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Shift:
- 8 hour shift
Experience:
- Call center: 3 years (Required)
- HVAC: 2 years (Preferred)
Work Location: In person
Salary : $18 - $25