What are the responsibilities and job description for the Classified End-User Support position at ECS Federal, LLC?
ECS is seeking a Classified End-User Support to work in our Albuquerque, NM office.
Applies technical and operational knowledge under minimal direction, to configure, operate, and maintain information processing and telecommunications systems; analyzes performance statistics to support tuning, automation, and optimization activities; establishes, composes, and maintains security, capacity, and business continuity controls and documentation; interacts with an operating company or business segment to gain an understanding of the business environment, technical requirements, and organizational direction; collects, defines, and organizes detailed user requirements; defines, plans and deliverables for assigned projects; understands and complies with project budgets; conceptualizes, constructs, tests, implements, and/or operates integrated infrastructure solutions; recommends training plans; and leads continuous improvement activities.
Respond to service requests & incident management services, generated by the Service Desk & by customers. Serve as the point of escalation for technical issues encountered-but-unresolved by the Tier I & Tier II Technicians.
- Resolve more complex issues escalated from the Service Desk & reported by the computing customer.
- Provide set up & medium-to-advanced troubleshooting of video conference equipment.
- Provide basic to advanced desk side support & troubleshooting skills for Windows & software applications. System administration for Windows desktop.
- Mac OS & application experience a plus.
- Troubleshoot virtual desktops as required.
- Test application compatibility & support cyber initiatives.
- Other duties as assigned.
. HS Diploma and minimum 2 years' experience in IT support
. Active DOE Security Clearance
. Must be a US Citizenship
. Ability to obtain and maintain a U.S. Department of Energy Q security clearance
. Intermediate-to-advanced MS productivity suite & collaborative applications expertise (e.g. Office, Access/SQL, Visio, SharePointe, etc.)
. Intermediate-to-advanced desktop support & trouble shooting skills for Windows, Mac, Linux/Unix OS & applications (includes both classified & unclassified support).
Req Benefits:
