What are the responsibilities and job description for the Classified Help Desk Technician position at ECS Federal, LLC?
ECS is seeking a Classified Help Desk Technician to work in Albuquerque, NM.
- Serve as a Subject Matter Expert (SME) regarding the Client's classified computing environments, as well as support of specific applications and hardware.
- Troubleshoot software and hardware related issues with enterprise classified equipment.
- Partner with team members to educate with new solutions & assist other technicians.
- Provide white glove customer service to ensure customers are taken care of.
- Participate in training of new employees and peers.
- Responsible for the creation of knowledge, using KCS methodology, to be used by End User and Service Desk Support teams, and the transfer of that knowledge.
- Maintain 100% Safety and Security in all environments.
- Recognize and provide feedback to improve the service when identified.
- Possess the capacity to work independently & effectively while maintaining positive productivity levels
- Test application compatibility & support cyber initiatives.
- Other duties as assigned.
- Strong understanding of basic IT concepts and terminology (e.g., operating systems, hardware, networking, software applications).
- Excellent communication and interpersonal skills, with the ability to explain complex technical concepts in simple terms.
- Active listening skills and the ability to build rapport with users from diverse backgrounds.
- Time management and organizational skills to handle multiple tasks simultaneously in a fast-paced environment.
- Minimum of 5 years of experience in a technical support role (e.g., service desk, help desk, desktop support).
- Highschool diploma
- Must be a US Citizen per contract
- Ability to obtain and maintain a U.S. Department of Energy Q security clearance
- 50 WPM typing speed
Req Benefits:
https://ecstech.com/careers/benefits/">https://ecstech.com/careers/benefits/
