What are the responsibilities and job description for the HPC Service Desk Technician position at ECS Federal, LLC?
ECS is seeking a HPC Service Desk Technician, providing support to our national laboratory customer in Albuquerque, NM.
You will be part of a team that provides a “one stop” interface for user support in scientific, engineering, and High-Performance Computing (HPC) resource users. The team also performs the full lifecycle management (analysis, design, development, testing, implementation, integration, and maintenance) of user support capabilities, including a ticketing system, a web portal, a knowledge base, a group chat system, and training room. Qualified applicants must have the technical skills necessary to support a leading-edge computational science and engineering environment together with a strong customer service ethic.
On any given day, you may be called to:
- Provide users with interactive issue troubleshooting in a complex computing hardware and software environment.
- Monitor user issue tickets through to resolution by other support teams and document resolutions in a knowledge base.
- Work with application and system supporters to identify advanced solutions to user issues.
- Enhance a user support application (e.g., issue tracking tool) through software design and development to improve performance and add functionality.
- Work on maintaining a commercial tool and One Stop's customizations of that tool (e.g., upgrading to the latest version or identifying and resolving a scripting error).
- 2 or more years of experience in IT user support role and a strong customer service commitment.
- Must be a US Citizen
- Ability to obtain and maintain a U.S. Department of Energy Q security clearance.
- Familiarity/experience with programming and scripting languages such as Bash or Java
- Strong technical aptitude and ability to research and solve complex issues independently.
- Effective oral and written communications skills along with a strong customer service commitment.
- Experience working with application vendors to understand, implement and maintain applications in a Linux environment.
- Familiar with information security best practices.
Req Benefits:
