What are the responsibilities and job description for the IT SME position at ECS Federal, LLC?
ECS is seeking an IT SME to work in Quantico, VA.
Are you ready to play crucial role in supporting cutting-edge technology for federal law enforcement and scientific organizations? ECS is seeking a highly skilled and motivated IT SME
to provide IT services and support for hardware, IT systems, applications, and operational technologies that support mission critical operations in support of our DOJ FBI Client. The scope of this program is to enhance enterprise IT services and solutions to this FBI component to provide best-in-class end-user support and drive improvements in the operations, management, maintenance and integration of services across multiple networks, systems, and applications to enable and enhance mission operations for law enforcement capabilities.
In this role, you will be working at the intersection of traditional IT and specialized scientific and operational technology systems to ensure functionality, performance, availability, responsiveness of supported IT systems and services. You will be accountable for managing server performance against service delivery objectives and identifying and implementing operational improvements to promote efficiency within the organization.
Responsibilities include but are not limited to:
- Gathering user system requirements utilizing multiple methodologies to provide necessary technical documentation, system requirements documents, systems security requirements documents, and system test plans.
- Troubleshooting and resolving server issues including connectivity, storage, service status, application status, availability, and physical hardware.
- Monitoring system performance and reporting on anomalies.
- Regularly performing and maintaining data backups and disaster recovery operations.
- Applying technical and business experience and understanding to improve processes and procedures for deploying and maintaining system infrastructure.
- Working independently and collectively to help improve system solutions and contributing to system service improvements.
- Supporting Continuity of Operations (COOP) operations as needed.
- Designing, deploying, testing, certifying, patching, and addressing interoperability issues for all features, components, and application dependencies.
- US citizenship required per contract with active Top Secret clearance.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 5 years' experience, or equivalent certifications demonstrating ability to perform at this level.
- Experience in tools such as AWS, Microsoft, Windows Server, Citrix, NetApp, Dell Unity, Dell Avamar, Hyper-V, Microsoft SQL Server, Azure DevOps, Ivanti, Microsoft Service Manager, Atlassian, Microsoft Endpoint Configuration Manager, WSUS, and BigFix.
Req Benefits:
