Application Support Engineer

No of opening: 3

Experience: 1-4 Years

Job Description

• Provide remote technical assistance and support and resolve problems related to the use of applications for end users
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
• Respond in a timely manner to service issues and requests
• Monitor and maintain computer systems and networks
• Set up accounts for new users
• Administer and resolve applications issues. Provide updates and perform root cause analysis.
• Supervise all alerts related to application and system procedures and provide services proactively
• Maintain good professional relationships with customers
• Provide support, identify all issues and prepare appropriate documentation for all issues and solutions.
  
  

Required Skills

• Knowledge in Windows OS platform (Servers/Client OS)
• Basic concept of Software Development / Systems / Networking.
• MS office (Word, Excel)
• Good communication skills – Oral, Email, Documentation, Writing
• Experience with any of the project management and service desk tools like Jira, Service now, Redmine preferred
• Must be comfortable working in different shifts
  
  

Job Category: Application Support Engineer

Job Type: Full Time

Job Location: Trivandrum - India

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