What are the responsibilities and job description for the Collections Representative position at ECS Mid-Atlantic, LLC?
What You'll Do
- Responsible for leading the collection efforts and follow up to achieve collection's goals.
- This position may support the collections efforts for multiple business units.
- Within 28 days following the mailing of monthly invoices, the accounts receivable agent shall ensure contact with 100 % of all clients that were mailed invoices to verify that the invoice was received and that the correct person received the invoice.
- Ensure all clients with invoices greater than 30 days old are contacted to determine when the account will be paid and to see if there are any problems with the account. This call should result in a direct contact with the responsible party. If the responsible party is not available after three calls, the accounts receivable agent shall note that in the note field for the specific invoice. Non-responsive clients may be an indicator of an attempt to avoid payment.
- In the event the client informs the collection agent that there are issues with the invoice, the collection agent will ensure the project manager and the principal are informed of the issues.
- Any account greater than 60 days old will be contacted weekly by the accounts receivable agent for the purposes of maintaining a specific status of the expected payment date, and knowledge of any problems with payment.
- Prior to going beyond the lien date, ensure the office manager has been notified so that liens on properties may be promptly placed, as appropriate and as determined by the office manager.
- Follows-up on delinquent accounts, updates and maintains accurate financial records including accounting, receivable, and credit records.
- Responsible for initiating calls to complex and difficult delinquent customers by phone, mail or personal visit to collect payments and settle accounts.
- Maintaining collections database and relationships with clients.
- You may work with office staff to prepare certificates of insurance, scan and link invoices or other related documents to billing files and assist in revisions to invoices.
- May train and supervise assistant collections personnel.
What We're Looking For
High school diploma or GED
Minimum of 5 years of experience in collections
Who We Are
ECS Group of Companies (ECS) was founded in 1988 with the goal to raise the standards of professional engineering consulting. Today, we are a leader in geotechnical, construction materials, environmental and facilities consulting services. We are employee-owned with more than 2,800 employees in 100 offices and testing facilities coast to coast. ECS is currently ranked #64 in Engineering News-Record's Top 500 Design Firms (April 2024), #144 in Engineering News-Record's Top 200 Environmental Firms (October 2024) and #28 in Zweig Group's Hot Firm List (June 2024). For additional information about ECS click here.
We love our employees and we show this through providing some great benefits, including paid time off, health and other insurance plans, retirement and college savings plans, and more. Click here to learn more about the great benefits at ECS.
ECS is an Equal Opportunity Employer. This means that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
