What are the responsibilities and job description for the IT HELP DESK CLERK position at Ector County Independent School District (TX)?
Job Title : Help Desk Clerk-Information Technology Wage / Hour Status : Non-ExemptReports to : Help Desk SupervisorPay Grade : Clerical Pay 3Dept. / School : TechnologyDays : 227Primary Purpose : Answer single point of contact technology phone line. Assess, prioritize and direct all calls to appropriate technology department. Record technology work orders as needed.Qualifications : Education / Certification : High School Diploma / GED or EquivalentSpecial Knowledge Skills : Basic software and data entryAttention to detail and accuracyCustomer serviceExperience : Two years' clerical or assistant experienceCustomer serviceData entryMajor Responsibilities and Duties : Possess professional appearance and demeanorAbility to interact professionally with staffAbility to handle heavy call volumesIdentify and escalate service requests promptly and appropriatelyCreate and assign work orders for technicians with documentation to support issuePerform other duties as assignedWorking Conditions : Ability to sit for prolonged periods of time. Maintain emotional control under stress. Ability to lift, carry or move up to 40 lbs. Must also have reliable transportation.Mental Demands / Physical Demands / Environmental Factors : Maintain emotional control under stress. Frequent districtwide and statewide travel; occasional prolonged or irregular hours. Work in warehouse and office environment. In addition, frequently lift and / / or move up to 25 pounds, and occasionally lift and / or move up to 50 pounds using proper safety precautions.The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required. I have read, understand and attest to the above description and funding relating to my daily activities.Signature Date
