VP, Revenue Cycle

ECU Health

About ECU Health Medical Center

ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet® designation twice and provides acute and intermediate care, rehabilitation and outpatient health services to a 29-county region that is home to more than 1.4 million people.

Position Summary

The Vice President of Revenue Cycle reports directly to the Chief Financial Officer (CFO) and is responsible for all aspects of the Revenue Cycle. This executive is responsible for developing and executing a Revenue Cycle strategic plan to accomplish the goals of ECU in partnership with the leaders of both the hospitals and the owned physician services. This position will have responsibility for leading the Directors and Managers to ensure Revenue Cycle activities are leading practice in the industry, and that all policies, procedures, and strategies adhere to the guidance and vision of the centralized Revenue Cycle function and ECU.

Responsibilities

Areas of responsibility include Patient Access and Financial Clearance, Health Information Management and Coding, subsection of Case Management and Patient Financial Services. Works collaboratively with the finance leaders across ECU to ensure all processes and goals are aligned. Partners with ECU leadership on Revenue Cycle process improvement, training, technology innovation, analytics, compliance, and vendor management. The Vice President of Revenue Cycle will continually review the current state and work with the Revenue Cycle leaders to move the organization to leading practices. The Vice President of Revenue Cycle is responsible to ensure policies and procedures are current and enforced, business practices are compliant, and a high level of patient and customer satisfaction is maintained across the organization. Serves as a Revenue Cycle expert and resource to all entities across ECU, is self-directed and requires minimal supervision.
Develop, evaluate, monitor, and communicate the long and short term strategic objectives of the revenue cycle functions for ECU, ensuring consistency and alignment with the strategic objectives of the organization.

Responsible to achieve annual performance goals as established by the Board Operating Committee, the Chief Financial Officer, and ECU.

Develop and execute a detailed plan to improve the revenue cycle and to continually improve registration accuracy, coding accuracy, reduce days in AR, increase cash collections, reduce bad debt, eliminate write-offs due to revenue process issues and improve customer and patient satisfaction.

Provide operational leadership to all facilities, clinics, and practices. Provide leadership and supervision to the ECU Revenue Cycle management team.

Partner with other departmental leadership to lead the development and implementation of policies, procedures, and workflows which impact net revenue cash flow or performance efficiency across the Revenue Cycle function that align with the strategic direction and standardization for all of ECU.

Partner with system leadership to develop process improvement opportunities, training, technology innovation, analytics, compliance, and vendor management to meet ECU Revenue Cycle needs.

Provides leadership in communicating consistent information and data regarding ECU Revenue Cycle performance.

Collaborate with ECU Contracting to understand contract specifics and provide ECU Contracting with data to support negotiations with payers and development of contracting strategies for the ECU market.

Develop relationships and collaborate with leaders at the payer to improve appeal turnaround and dispute resolution.

Manage and oversee the development of technology solutions to improve efficiencies and reduce the delays in workflow processes.

Develop and ensure that all activities of the Revenue Cycle are performed in accordance with state and federal regulations, mandated collection practices, all regulatory agencies including JCAHO, and are HIPAA compliant.

Develop and monitor an annual operational budget as well as any capital budget requests and complete all fiduciary responsibilities of Revenue Cycle.

Exercise creative approaches to problem solving. Deals with conflict and problematic situations in an open and tactful manner.

Minimum Requirements

Bachelor's Degree in Business Administration, Health Care Administration, or Clinical Administration. Master's Degree preferred.

Proven ability to work collaboratively in group settings with various stakeholders, including executive leadership and clinicians.

10-15 years of acute care hospital or health system Revenue Cycle experience required, Shared Business Office (SBO) experience preferred

Seven (7) years of experience at a Director level or equivalent, required

Knowledge of health care reimbursement policies.

Knowledge of and skill in managing complex operations across the revenue cycle, including acute, physician, and reference lab.

Academic Medical Center revenue cycle experience preferred.

Requires problem solving skills, critical thinking skills, and the ability to multi-task.

Extensive knowledge of health care financing, reimbursements, and revenue cycle practices.

Extensive working knowledge of Medicare and Medicaid regulations relevant to Revenue Cycle.

Demonstrated strong written and verbal communication skills. Ability to listen actively and respond to employees, physicians, patients, and payer issues in a competent manner.

HFMA or AAHAM certification preferred

Contact Information

For additional information, please contact:

Tara Gray, Talent Acquisition Manager

ECU Health Talent Acquisition

Email: Tara.Gray@ecuhealth.org

Salary : $66,000 - $83,500