What are the responsibilities and job description for the Communications Associate - Switchboard position at ECU Health Medical Center?
ECU Health
About ECU Health Medical Center
ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet® designation twice and provides acute and intermediate care, rehabilitation and outpatient health services to a 29-county region that is home to more than 1.4 million people.
Position Summary
Employee actions reflect a commitment to patient and family centered care through demonstrating the belief that patient and family needs and wishes must be actively solicited and engaged and that their preferences must be at the center of all services.
The Communications Associate Shift plays a vital role in the internal and external communications between patients, families, visitors, employees and external customers serving as an important first point of contact. They are a vital link between a caller and the person who can help. Communications Associates also handle urgent calls between members of the healthcare team in ECU Health hospitals and the community.
The Communications Associate works in partnership with all hospital departments, ECU after hours and holiday call, and serves as the liaison to route and deliver routine and emergency communication, in the effort to provide the optimal experience in patient and family centered care.
Minimum Requirements
High School equivalent or higher required
No experience is required, prior switchboard experience is a plus.
Other Information
Full time with benefits - 40 hours per week
Night shift: Primarily Monday-Friday, (6pm - 6am),
Rotating weekends: 1-2 weekends per month.
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General Statement
It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.
Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.
We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant's qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.
