What are the responsibilities and job description for the Patient Access Representative II - Emergency Admissions position at ECU Health Medical Center?
ECU Health
About ECU Health
ECU Health is a mission-driven, 1,708-bed academic health care system serving more than 1.4 million people in 29 eastern North Carolina counties. The not-for-profit system is comprised of 13,000 team members, nine hospitals and a physician group that encompasses over 1,100 academic and community providers practicing in over 180 primary and specialty clinics located in more than 130 locations.
The flagship ECU Health Medical Center, a Level I Trauma Center, and ECU Health Maynard Children's Hospital serve as the primary teaching hospitals for the Brody School of Medicine at East Carolina University. ECU Health and the Brody School of Medicine share a combined academic mission to improve the health and well-being of eastern North Carolina through patient care, education and research.
Position Summary
Responsible for creating the first impression of the organization's services to patients and families and other external customers. Essential duties may include scheduling, registration and insurance verification for both outpatient and inpatient services by collecting proper demographic information and securing authorizations for procedures. Acts as the primary liaison for patients receiving professional and hospital services at ECU Health.
Minimum Requirements
High School or Equivalent (GED) or higher is required.
Associate Degree: preferred
Bachelors Degree: preferred
1 to 2 years of Registration and/or Billing experience within a healthcare setting is required
3 to 5 years - customer service experience is required
Required
Excellent communication (both written and oral), detail orientation, organization, and multitasking skills required
Insurance Verification experience
Preferred
Experience with EPIC and medical office workflows
Experience with Microsoft Office/PC-based applications (Outlook, Word and Excel)
Other Information
This position is part time - 10 hours per week
2nd shift - 2:30pm to 11pm
Rotating Weekend shifts
General Statement
It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.
Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.
We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant's qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.
Contact Information
For additional information, please contact:
Tina Roach, BS, Talent Acquisition Consultant
ECU Health Talent Acquisition
Email: aroach@ecuhealth.org
