Supervisor, Experience (Bilingual) - Guest Relations

ECU Health

About ECU Health Medical Center

ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet® designation twice and provides acute and intermediate care, rehabilitation and outpatient health services to a 29-county region that is home to more than 1.4 million people.

Position Summary

This position must be perceived as a role model in seamlessly leading the integration of patient and family experience operations and innovations within the Medical Center. This role will have responsibility for coordinating and supporting the day-to-day operations of Experience Greeters and Experience Coordinators. The Supervisor is responsible for creating a positive organizational culture by providing team members direction and guidance, developing them through training, providing coaching and mentoring, setting performance standards, and, when necessary, taking action to remedy gaps in performance and coordinate with manager for learning plans and or compliance with our collaborative culture of safety standards.

Minimum Requirements

Associate degree or higher is required.

3 to 4 years of experience required within health care, customer service, hospitality or working with people. Supervisory experience preferred.

Bilingual English/Spanish skills required with demonstrated language proficiency in speaking and listening in primary and
secondary languages. Proficiency must be equivalent to Interagency Language Roundtable (ILR) skill level 3 or higher.

Progressively responsible experience in guest relations departments, hospitality service positions.

Experience in a hospital or medical facility or other related business field. Requires extensive walking and mobility throughout the organization.

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant's qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.