What are the responsibilities and job description for the Technical Application Specialist II position at ECU Health?
ECU Health
About ECU Health Medical Center
ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet® designation twice and provides acute and intermediate care, rehabilitation and outpatient health services to a 29-county region that is home to more than 1.4 million people.
Position Summary
- This position is responsible for day-to-day problem solving of current and future implementations, architectural updates, and systems enhancements of Windows based Departmental Applications.
- Creates and maintains technical documentation. Investigate and resolve daily exceptions and errors.
- Experience working with functional users to extract detailed requirements and producing actionable requirements. Provide technical subject matter expertise to business units, software vendors, and IS teams.
- Provide daily application support of clinical departmental application implementation through managing system configuration, operations, incidents and issue resolution.
- Provide support for the adoption and business value of Information Technologies with ECU Health business units.
- Provide support in the implementation planning, QA, and user testing of software updates and system changes Trouble shoot and resolve application software and infrastructure incidents and problems.
- Work with business users and the software vendors to deliver business value and user adoption of information technologies in ECU Health business processes.
Minimum Requirements
- High School or Equivalent (GED) required.
- High School or Equivalent (GED), plus specialized training (minimum 6 months to 2 years) preferred.
- Associate degree preferred.
- 3 to 4 years of related experience required.
- Minimum of 1 year of experience, with preferred experience in installing and support Departmental Clinical Applications.
- Deep knowledge in the following technologies
- Microsoft Windows
- Desktop and laptop hardware running Microsoft Windows
- Microsoft Office and Microsoft Office 365
- Solving performance issues across all layers of desktop hardware, OS, and networking
- SharePoint
Other Information
This position is required to rotate on-call responsibilities.
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General Statement
It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.
Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.
We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant's qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.
