What are the responsibilities and job description for the Freight Forwarding Customer Support position at ECU Worldwide USA?
We are looking for a skilled Freight Forwarding Customer Support specialist to join our team at ECU Worldwide USA. In this role, you will be responsible for providing exceptional customer service to our clients, responding promptly to their inquiries and resolving any issues that may arise, while working closely with our operations team to ensure seamless execution.
About the Role:
The ideal candidate will have prior industry experience and excellent communication skills to effectively present information and respond to questions from groups of managers, customers, and the general public.
Key Responsibilities:
- Provide exceptional customer service to our clients, responding promptly to their inquiries and resolving any issues that may arise.
- Work closely with our operations team to ensure seamless execution of shipments.
- Assist with general office operations as needed.
Requirements:
- Prior industry experience preferred but not required.
- Ability to effectively present information and respond to questions from groups of managers, customers, and the general public.
