What are the responsibilities and job description for the Customer Support Specialist position at Ed Green Electric, Inc.?
Job Summary:
Ed Green Electric is seeking a dedicated and customer-focused Customer Support Specialist to join our team. In this role, you will be the first point of contact for our customers, providing exceptional support and assistance regarding our electrical services, products, and maintenance solutions. The ideal candidate will have strong communication skills, problem-solving abilities, and a passion for delivering top-notch customer service.
Key Responsibilities:
- Handle inbound and outbound customer inquiries via phone, email, and in-person interactions.
- Provide accurate information about our services, including electrical installations, repairs, and generator solutions.
- Schedule service appointments and coordinate with field technicians to ensure timely assistance.
- Maintain detailed records of customer interactions, inquiries, and service requests in our system.
- Address customer concerns promptly and escalate complex issues to the appropriate department.
- Process invoices, payments, and service agreements as needed.
- Assist with administrative tasks to support the smooth operation of the customer service department.
Qualifications:
- High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
- Previous experience in customer service, preferably in the electrical or service industry.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and customer service software.
- Ability to multitask, prioritize tasks, and work in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
- A team player with a positive attitude and a commitment to excellent customer service.
Job Type: Full-time
Pay: $16.59 - $18.10 per hour
Benefits:
- 401(k)
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Ability to Commute:
- Logan, OH 43138 (Preferred)
Ability to Relocate:
- Logan, OH 43138: Relocate before starting work (Preferred)
Work Location: In person
Salary : $17 - $18