What are the responsibilities and job description for the Customer Support Specialist position at Ed Green Electric, Inc.?
At Ed Green Electric, Inc., we believe outstanding customer service is the key to success. We are looking for a Customer Support Specialist who is passionate about helping others, enjoys working in a collaborative environment, and thrives on providing excellent service. If you're a proactive problem-solver with a customer-first mindset, this is the role for you!
What You'll Do:
- Serve as the main point of contact for customers, responding to inquiries via phone, email, and in person.
- Assist customers in understanding our electrical services and product offerings.
- Schedule appointments and coordinate service requests efficiently.
- Keep detailed records of customer interactions and ensure follow-ups are completed.
- Work closely with technicians and other departments to ensure seamless service.
- Resolve customer concerns in a timely and professional manner.
- Provide administrative support, including billing assistance and order processing.
What We’re Looking For:
- Exceptional communication and interpersonal skills.
- Previous experience in customer service or a similar role preferred.
- Strong organizational abilities and attention to detail.
- Ability to handle multiple tasks while maintaining professionalism.
- Proficiency in Microsoft Office and CRM systems.
- A positive attitude and a passion for delivering outstanding customer experiences.
Job Type: Full-time
Pay: $18.59 - $20.10 per hour
Benefits:
- 401(k)
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Ability to Commute:
- Cleveland, OH 44113 (Preferred)
Ability to Relocate:
- Cleveland, OH 44113: Relocate before starting work (Preferred)
Work Location: In person
Salary : $19 - $20
