What are the responsibilities and job description for the Luxury Car Service Advisor position at ED HICKS IMPORTS?
About Us
Every employee is absolutely critical to its success. Part of the Hicks Automotive Group, we've been in business since 1973. Our rapid growth and fast-paced environment make this an awesome place to work. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Come join our team!
Benefits
Medical, Dental, & Vision Insurance
Life Insurance
401(K) Plan
Paid Training - Sales & Service
Paid Vacation
Paid Holidays
Employee Discounts on products & services
Saturday lunches
Responsibilities
Provide a luxury customer experience at all times.
Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the re[air orders from start to finish.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Ensure the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently.
Answer questions about vehicle issues, warranties, services, and repairs.
Maintain Customer Happiness scores at or above company standards..
Set schedules and assigns tasks to service department employees.
Reinforces company policies and adheres to company standards.
Encourages compliance with applicable laws and regulations.
Maintain good working relationship with factory(s) and foster positive employee relations.
Qualifications
Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Clean driving record and valid driver's license
Experience using DMS systems such as CDK, or Reynolds and Reynolds.
We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Luxury Car Service Advisor?
Sign up to receive alerts about other jobs on the Luxury Car Service Advisor career path by checking the boxes next to the positions that interest you.
