What are the responsibilities and job description for the Service BDC / Cashier position at Ed Kenley Ford?
Ed Kenley Ford has been proudly serving the Layton area and surrounding communities since 1981! Family owned and operated, we pride ourselves in creating a strong work family culture that separates our dealership from growing corporate auto groups. With our large workload and loyal repeat customers, we are looking to expand our work family to better serve our community and grow. Join our family and come work for Ed Kenley Ford!
The service BDC/Cashier position is a very important role in our service process. The BDC representative is the central hub for collecting money, closing tickets, taking inbound calls, and filing closed tickets. We are looking for someone who has a strong work ethic, lights up a room with their personality, and is extremely reliable. Previous dealership experience is highly encouraged but not required.
- $15 to $18 per hour
- Fun and exciting work environment
- Mon - Fri work schedule
Benefits include:
- Health insurance
- Dental insurance
- Vision insurance
- Health savings account
- 401k
- Paid time off
- Holiday pay
Responsibilities:
- Answer inbound phone calls and schedule appointments for customer concerns, recalls, and maintenance
- Make outbound phone calls to schedule appointments for special ordered parts
- Collect payments via card, cash, or checks for invoices and close service tickets
- Fax or email service contract claims for payment
- Accurately file closed tickets depending on service type
- Attract and retain new and existing customers
- Operate with a high level of customer service
- Support service advisors with daily tasks
Qualifications:
- Dealership BDC experience is highly encouraged but not required
- Strong customer service skills
- Fun, uplifting attitude towards customers and employees
- Excellent phone and verbal communication skills
- Attention to detail
- Reliable
- Self starter
Come join the Ed Kenley Family!!!
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Expected hours: 40 – 50 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Vision insurance
Schedule:
- 8 hour shift
Experience:
- Dealership BDC: 2 years (Required)
Work Location: In person
Salary : $15 - $18