What are the responsibilities and job description for the Customer Service Representative - Telecommunications position at ED Management?
We are excited to bring on board enthusiastic and dedicated Customer Service Representatives to join our telecommunications team! In this pivotal role, you will be the first point of contact for customers, assisting them with enrolling in cutting-edge telecom services, providing accurate and up-to-date product information, and addressing any technical issues with clarity and professionalism.
As part of the fast-paced telecommunications industry, you’ll have the opportunity to work with innovative technology and help customers stay connected to what matters most. By understanding customer needs and offering tailored solutions, you’ll play a vital role in delivering exceptional service while fostering trust and satisfaction.
If you’re passionate about technology, thrive in a dynamic and team-driven environment, and want to grow your career in the ever-evolving telecom industry, this is the opportunity for you. Join us and be a part of a team that’s shaping the future of connectivity!
Customer Service Representative Responsibilities:
- Address customer inquiries and complaints
- Offer detailed information about products and services
- Troubleshoot and resolve product-related issues
- Document and update customer records based on interactions
- Maintain a current knowledge base of our evolving products and services
Customer Service Representative Qualifications:
- Previous experience in customer service, sales, or related fields
- Strong ability to build rapport with clients
- Excellent multitasking and prioritization skills
- Positive and professional attitude
- Outstanding written and verbal communication skills
Must be able to commute to our office in Pomona, CA
#Li-Onsite
Salary : $45,000 - $65,000
